Results 1 to 7 of 7

Thread: Scan locks up everytime on OSK.exe file

  1. #1
    Join Date
    Nov 2013
    Posts
    3

    Default Scan locks up everytime on OSK.exe file

    I have the below specs with my Zonealarm Firewall/Antivirus. Everytime I try to run a scan it locks up on the windows OSK.exe file. I have also run the scan from Windows safe-mode which doesn't trigger the lockup....

    Any ideas??

    Windows 7
    64 bit
    ZoneAlarm with Antivirus version: 12.0.104.000
    ZoneAlarm license key: XXXXXXXXXXXXXXXX
    Vsmon version: 12.0.104.000
    Driver version: 12.0.102.000
    Antivirus engine version: 8.3.2.4
    Antivirus signature DAT file version: 1130966880

    Thanks for the assistance!!

  2. #2
    Join Date
    Aug 2009
    Location
    Texas Gulf Coast
    Posts
    1,646

    Default Re: Scan locks up everytime on OSK.exe file

    Did you do scan in Safe Mode with Networking.If not try it to see if it lockup.If it does.Try suggestion.

    This is just a suggestion since this is system file.

    System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on Windows 7.

    You will need to run on Administrator account in an elevated command prompt.

    Use the System File Checker tool to repair missing or corrupted system files

    http://support.microsoft.com/kb/929833

    If it says Windows Resource Protection did not find any integrity violations.

    Then maybe malware.Malware Clean-up Guidance here:

    https://www.zonealarm.com/forums/sho...an-up-Guidance

    You might try this also.Your data base could be corrupt.You could try to reset it.Tools > Preferences > Reset to Defaults.Reboot.Do not restore your backup.

    Have no other suggestions from my side.Other users welcome to give input.

    If license ZoneAlarm product.Tech Support here:

    http://www.zonealarm.com/security/en...ce-support.htm
    Last edited by Sky Soldiers; November 9th, 2013 at 11:46 AM. Reason: Support link, Reset to Defaults

  3. #3
    Join Date
    Nov 2013
    Posts
    3

    Default Re: Scan locks up everytime on OSK.exe file

    Yes, also ran in Safemode w/networking. No issue there.

    Used MS System File Checker in elevated cmd and it found nothing....

    Ran Malwarebytes AntiMalware and came up with nothing there.

    At a loss....

  4. #4
    Join Date
    Aug 2009
    Location
    Texas Gulf Coast
    Posts
    1,646

    Default Re: Scan locks up everytime on OSK.exe file

    I edited this late.You might try this also.Your data base could be corrupt.You could try to reset it.Tools > Preferences > Reset to Defaults.Reboot.Do not restore your backup.

    Unless other users chime in to resolve issue.Contact Support.

  5. #5
    Join Date
    Nov 2013
    Posts
    3

    Default Re: Scan locks up everytime on OSK.exe file

    Thanks Sky Soldiers. Nope, reset to defaults and rebooted to no avail. Still hangs on osk.exe.

    I'll reach out to support.

  6. #6
    Join Date
    Aug 2009
    Location
    Texas Gulf Coast
    Posts
    1,646

    Default Re: Scan locks up everytime on OSK.exe file

    Quote Originally Posted by earlybird View Post
    I'll reach out to support.
    Let us know if they were able to resolve your issue & how.It might help other users who my encounter same issue.

  7. #7
    Join Date
    Dec 2002
    Location
    San Carlos, California
    Posts
    1,636

    Default Re: Scan locks up everytime on OSK.exe file

    If it hangs only when you scan in normal mode and not safe mode that indicates the OS has the file in use or locked in a manner it cannot be read.

    So in safe mode the file is not loaded or being ran thats why it can be scanned.

    OSK.exe is part of the OS.

    Support cant tell you how to fix this but you will need to find out why its being used. You may have to turn off the on screen keyboard or some Accessibility option you have on since that what the file is for.

    The process known as On-Screen Keyboard or Accessibility On-Screen Keyboard belongs to software Microsoft Windows Operating System by Microsoft (www.microsoft.com).
    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Similar Threads

  1. Anti virus scan locks up
    By LouisJr in forum ZoneAlarm Anti-virus & Anti-spyware
    Replies: 3
    Last Post: January 8th, 2010, 06:24 PM
  2. ZoneAlarm 6.5 locks CA eTrust 8.1 VET.DAT file
    By sidler in forum Access Issues
    Replies: 3
    Last Post: February 15th, 2009, 10:18 AM
  3. spyware scan locks up
    By rotorhead in forum ZoneAlarm Anti-virus & Anti-spyware
    Replies: 0
    Last Post: December 6th, 2008, 06:48 PM
  4. a/s scan stalls and locks on pause
    By ozoned in forum ZoneAlarm Anti-virus & Anti-spyware
    Replies: 6
    Last Post: January 18th, 2008, 08:10 AM

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •