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Thread: Runtime error on upgrading to 12.0.104.000

  1. #1
    Join Date
    Nov 2013
    Posts
    1

    Default Runtime error on upgrading to 12.0.104.000

    I downloaded the 2.3 MB file for ZA Free 12. Starting the upgrade from ZA Free 11 to ZA Free12, I immediately get a message "Runtime error. Application has requested the Runtime to terminate it in an unusual way. Please contact application's support team". This stops the upgrade.
    How do I fix this?
    Thanks!

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Default Re: Runtime error on upgrading to 12.0.104.000

    The Error indicates you had a Bad Download of ZA 12 Free version..

    Hello;

    Try this safe clean up proceedure..

    Follow these instructions Below to clean your computer of the old version and any conflicting 3rd party Security programs, then install a clean new copy of the current supported version of ZA 12.0.104.000




    The instruction for a clean install are below




    1. Download the latest ZA 12 version and save file to your Desktop

    http://server.iad.liveperson.net/hc/...10&action=view

    <== click here

    2. Remove your current ZA version (in XP use Windows add/remove programs/Windows 7/8 Uninstall a program)

    3. Remove other security tools installed. Use http://www.appremover.com/ to double check no left overs are present.

    4. Clean your system and registry with the Free Ccleaner.exe
    free ccleaner <= click here

    5. Download to your desktop and run the ZA removal tool, <= click here
    now reboot computer after running ZA Removal tool.

    6. Now Install the latest ZA version without touching any default settings, and Do Not Restore Saved Settings from the old install.

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