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Thread: [Solved] Full system fail > remedy was to re flash the BIOS.

  1. #1
    Join Date
    Nov 2013
    Posts
    3

    Default [Solved] Full system fail > remedy was to re flash the BIOS.

    My system now wont boot after update.
    I got a message on desktop and i hit update.
    My browser opened and i hit run.
    Zonealrm installer opened i hit express install
    the pc shut down and now stalls on boot with
    cursor stopping on DRAM at Banks :0 1 4 5 with cursor flashing under the 5

    What should i do?

    win 7 pro
    64 bit
    4gig ram
    intel core 2 duo

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,464

    Default Re: Full system fail

    ** Version # of ZA installed (right click the ZA icon near the clock --> about --> copy to clipboard --> paste it here in a reply)??

    The More information you post the more likely users here will be able to understand the issue and try to help.



    Sounds like Something on you computer is conflicting or blocking Zone Alarm?

    Even if disabled, security tools can conflicts with Zone Alarm as they load low level drivers that may use the Same Memory location that Zone Alarm uses.

    Follow these instructions Below to clean your computer of the old version and any conflicting 3rd party Security programs, then install a clean new copy of the current supported version of ZA 12.0.104.000




    The instruction for a clean install are below




    1. Download the latest ZA 12 version http://server.iad.liveperson.net/hc/...10&action=view
    <== click here

    2. Remove your current ZA version (in XP use Windows add/remove programs/Windows 7/8 Uninstall a program)

    3. Remove other security tools installed. Use http://www.appremover.com/ to double check no left overs are present.

    4. Clean your system and registry with the Free Ccleaner.exe
    free ccleaner <= click here

    5. Download to your desktop and run the ZA removal tool, <= click here
    now reboot computer after running ZA Removal tool.

    6. Now Install the latest ZA version without touching any default settings, and Do Not Restore Saved Settings from the old install.
    Last edited by GeorgeV; November 13th, 2013 at 12:43 PM.

  3. #3
    Join Date
    Nov 2013
    Posts
    3

    Default Re: Full system fail

    Hi,
    It wont boot into windows, it wont complete the Bios boot.
    Id love to give you more info but its all inside the bit i cant open. if you get my meaning
    although the version of ZA was whatever the web site delivered today,
    i dont know what or how else to help

  4. #4
    Join Date
    Dec 2002
    Location
    San Carlos, California
    Posts
    1,636

    Default Re: Full system fail

    ZoneAlarm cant effect your bios in anyway shape or form.

    This must be a horrible coincidence that you install ZA and your Bios is having an issue.

    Contact the manufacturer of your PC.

    Forum Moderator
    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  5. #5
    Join Date
    Nov 2013
    Posts
    3

    Default Re: Full system fail

    I am in complete agreement with you.
    The only remedy was to re flash the BIOS.
    I don't know how or why it happened and its not happened again.
    Thankfully...


    Thanks for you support
    A happy and continued user of the fine product Zone Alarm Free.

  6. #6
    Join Date
    Dec 2002
    Location
    San Carlos, California
    Posts
    1,636

    Default Re: [Solved] Full system fail > remedy was to re flash the BIOS.

    Good to hear you resolved the bios issue.

    Closing thread since its fixed.
    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

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