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Thread: [SOLVED] ZA Free is preventing me from updating SuperAntiSpyware Free

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  1. #1
    Join Date
    Nov 2013
    Location
    Kent, England
    Posts
    2

    Default [SOLVED] ZA Free is preventing me from updating SuperAntiSpyware Free

    Hi,

    I don't know how many of you are using ZoneAlarm Free Firewall and SuperAntiSpyware free but I am having issues.
    I have been using both applications for years now, with no issues.
    But recently I have been unable to update SAS.
    When I try to update I get a 'Definitions Update Failed' message.

    If I look in my ZA logs I see 'SuperAntiSpyware application was blocked from connecting to the internet (127.0.0.1:Port 12080)'.

    I have checked my ZA Application Control Settings, and SAS is allowed and trusted.

    I have 'SuperAntiSpyware Application - SUPERANTISPYWARE.EXE' and 'SuperAntiSpyware Update Application - SSUPDATE64.EXE' enabled for inbound and outbound access.

    The only way I can get SAS to update is to turn off my ZA Application Control, update SAS, then turn on my ZA Application Control.

    Any ideas??

    I am using:
    Win 7 Home Premium 64 bit
    ZA free Firewall 11.0.000.504 (Just the firewall, not the antivirus etc)
    SAS free 5.6.0.1042

  2. #2
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,286

    Default Re: ZA Free is preventing me from updating SuperAntiSpyware Free

    If ZA is the culprit then most likely the ZA databases (where ZA settings are stored) are corrupted. A reset should solve it.

    You should anyway update your version of ZA. You have installed a very old version, likely to contain undisclosed vulnerability or bugs. Running old security tools is like running no tools. If you cannot run the latest ZA firewall version better you find an alternative free tool. Plenty of options out there, just google it.

    Remove your ZA, run the ZA removal tool, turn ON windows firewall, download the latest version of ZA free (http://download.zonealarm.com/bin/fr...20_104_000.exe), and install it.

    Thanks,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    Join Date
    Nov 2013
    Location
    Kent, England
    Posts
    2

    Default Re: ZA Free is preventing me from updating SuperAntiSpyware Free

    Thanks for the reply fax.
    Did exactly what you said and I am back to having ZA and SAS working fine together again.
    One thing I would say is that once I had re-installed ZA free again I experienced another issue that is reported on this forum.
    Every time I restarted my PC it would go through the ZA install process.
    I followed the instructions in another thread and removed the entry from my startup in MSConfig.
    All working fine now.

  4. #4
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,286

    Default Re: ZA Free is preventing me from updating SuperAntiSpyware Free

    I am glad to hear your issues are resolved and thank you very much for taking the time to report it back.

    I will revise the title of thread and closing it as the problem is resolved.

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

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