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Thread: [SOLVED] ZoneAlarm Antivirus & Firewall Security Update Error#1619 >Uninstall/Reinsta

  1. #1

    Question [SOLVED] ZoneAlarm Antivirus & Firewall Security Update Error#1619 >Uninstall/Reinsta

    Right so I bought ZoneAlarm Antivirus & Firewall PRO
    back in October which was the latest version of version
    11 out. It was working fine until I got the version 12
    security update. When attempting to install it gets to
    about 55% usually before stopping with an error listed below.

    Installation encountered an error and cannot continue. You can try the installation again at a later time.

    Error #1619: This Installation package could not be opened.
    Verify that the package exists and that you can access it, or
    contact the application vendor to verify that this is a valid
    Windows Installer package.



    Due to this I also now have an issue when I update my
    ZoneAlarm Antitvirus & Firewall security it updates but
    I keep getting a Antivirus/Anti-spyware update: error
    mentioned even though it says it finished and can't fix
    the computer at risk message it shows while I see the
    security update overdue error when I hover over
    ZoneAlarm icon on dashboard. I have Windows 7
    but it is not the issue.
    Last edited by KimmelKevin2014; December 2nd, 2013 at 08:47 AM.

  2. #2
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,287

    Default Re: ZoneAlarm Pro Antivirus & Firewall Security Update Error #1619

    In case you don't get any response from this user forum please write directly to ZA official support at the link in my signature. Look for the live chat icon at the main support site.

    Please let us know if you manage to resolve the problem and how as this may help other users with the same problem.

    Thanks,
    fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3

    Question Re: ZoneAlarm Pro Antivirus & Firewall Security Update Error #1619

    Well I looked under official support for error 1619 which says something about the download being possibly corrupted and that deleting it and downloading a new copy might fix the issue and I tried that but I keep getting stuck at 55% with the error 1603 which says something about administrative rights but I am on my admin profile and I changed the properties of the install app to run on admin but I still keep getting that error for some reason.

  4. #4
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,464

    Default Re: ZoneAlarm Pro Antivirus & Firewall Security Update Error #1619

    Hello;

    This Zone Alarm Forum exist to allow Volunteer experienced Zone Alarm Users to help the Few Users who encounter a problem with Zone Alarm and need to be guided in the right direction to answer Questions about Zone Alarm..

    Did you actually Contact the Official Technical Support "LIVE Chat" and request Help from them? as Guru Fax suggested, and not the Official Support Topic section at top of Forum.

    Please Give Official Support the Exact Type and version of Zone Alarm used, Windows Version & SP Update used, Browser type and version, any other security tools installed and type of router or Internet connection used.
    How do you connect to the Internet: Phone Line, Cable Modem, Router, Wi-Fi, Blue Tooth?

    The More information you post the more likely Tech Support will be able to understand the issue and try to help.

    Please let us know if you manage to resolve the problem and how as this may help other users with the same problem.
    Last edited by GeorgeV; December 4th, 2013 at 04:54 AM. Reason: fix typos
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  5. #5

    Default Re: ZoneAlarm Pro Antivirus & Firewall Security Update Error #1619

    Well I spoke to someone on live chat today and after uninstalling ZoneAlarm completely and then downloading and installing a fresh copy of Version 12 the issues have been resolved.

  6. #6
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,464

    Smile Re: [SOLVED] ZoneAlarm Antivirus & Firewall Security Update Error#1619 >Uninstall/Rei

    Thank you for taking the time to report how you resolved your issue..

    Regards;
    GeorgeV
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

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