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Thread: Changing email address at ZA site > Contact Customer Support

  1. #1
    Join Date
    Dec 2013
    Location
    USA
    Posts
    2

    Question Changing email address at ZA site > Contact Customer Support

    I'm not sure where to post this question, but can anyone see where to change your email address on the ZA site, which I believe is:
    http://www.zonealarm.com/

    I log in and see my info "Logged in as...."
    Clicking on that logged in link leads me to "Manage Account".
    Under My Account, I can "Change Information", "Change Password" and some others as well. But nowhere do I see a way to change the email address.
    The "Live Chat" link at ZA "Support" worked, and the support person changed my email address, but she said that I should be able to do it myself.
    I changed email addresses at 8 different sites, but I must be blind at the ZA site because I don't see it.
    Paul

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,471

    Default Re: Changing email address at ZA site

    Quote Originally Posted by PaulK View Post
    I'm not sure where to post this question, but can anyone see where to change your email address on the ZA site, which I believe is:
    http://www.zonealarm.com/

    The "Live Chat" link at ZA "Support" worked, and the support person changed my email address, but she said that I should be able to do it myself.
    I changed email addresses at 8 different sites, but I must be blind at the ZA site because I don't see it.
    Paul
    Try this..
    at the top of this Forum Click on "Settings"

    look down the Left side to "My Account"

    Click on "Edit Email & Password"

    Simple as that..
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    Join Date
    Dec 2013
    Location
    USA
    Posts
    2

    Default Re: Changing email address at ZA site

    Thanks for the reply, but that only changes my email address in the forum. The email address that ZA uses to send me my auto-renew notifications, and the one that I use to log in at the Check Point site is different. So I wanted to change the "official" email address that Check Point had for me.

    Clicking the "MY ACCOUNT" button at http://www.zonealarm.com/ , followed by clicking on "My Account" allows me to change:
    - my street address
    - credit card information (for my subscription)
    - my password at that site
    - view my order history

    If you want to update your email address there, as far as I can see you are out of luck. I had to Chat with them to change it, even though they said that i should have been able to change it myself.

  4. #4
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,471

    Default Re: Changing email address at ZA site

    Quote Originally Posted by PaulK View Post
    Thanks for the reply, but that only changes my email address in the forum. The email address that ZA uses to send me my auto-renew notifications, and the one that I use to log in at the Check Point site is different. So I wanted to change the "official" email address that Check Point had for me.

    If you want to update your email address there, as far as I can see you are out of luck. I had to Chat with them to change it, even though they said that i should have been able to change it myself.
    Sorry; AFAIK, that option was removed for Security reasons to prevent Spammers , so I guess then, you are Correct, your SOL,
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

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