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Thread: Why were these viruses 'found' on my machine?

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  1. #1

    Default Why were these viruses 'found' on my machine?


    I have had my machine examined by my local repair shop who told me that a great many viruses were found. I have attached the log file given to me by the shop.

    My question is how can this be when I am running Zone Alarm (Free Anti Virus and Firewall)? My installed version details are:

    Version No:
    Vsmon Version:
    Driver Version:
    Anti virus engine version:
    Anti virus signature DAT file version: 1133544448

    My OS is Windows 8.1
    My machine is an HP Laptop, model: dm3

    The shop also told me that many register problems had been 'fixed'.

    I have to say I am not entirely convinced by what I have been told. It's my experience that it's an all too common response to a computer problem to say that it's due to a virus.

    I would be most grateful if you could give me your views on this and if there is a reason, why Zone Alarm had not detected these viruses.

    I thought I'd also fill you in on why this came about.

    I had a problem with my laptop yesterday when it would not start from sleep mode. The symptoms I noted was that the machine appeared to attempt to start the hard drive but could not. I could feel and hear the disk turning briefly and then after a 'ping' sort of noise it stopped. This then repeated.

    I tried many things without success. Eventually I left the machine for 7 hours having removed the power and the battery (to stop the repetition). After this the machine started as normal. My thoughts were either a disk fault or over-heating. The casing gets quite hot.

    This morning having done a back up of all my data I tried to replicate the problem but could not. The same happened in the shop.
    The man in the shop, having heard the above, told me that some viruses cause this type of problem. Again I'm somewhat skeptical of this. I'd be grateful of your opinion on this as well.

    He also told me that machines with AMD memory were prone to get hot.

    When I collected my machine this evening it would not start on battery power even though this is fully charged. It did start on mains power. When I got home the situation was the same. The man in the shop's reaction was to say there may be a battewry problem. I'm not convinced of that either.

    Sorry about the long tale but I feel its best to state everything.

  2. #2
    Join Date
    Nov 2004

    Default Re: Why were these viruses 'found' on my machine?

    I would first ensure you are really free of malware. You can get volunteer malware experts review of your system at bleepingcomputer or spywarehammer. This way you will be sure that what you are experiencing is indipended from malware. Links to this dedicated websites are here:

    Malware Clean-up Guidance

    You may also consult with them on the shop detection to see if it is correct or smelling fake.


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  3. #3
    Join Date
    Dec 2002
    San Carlos, California

    Default Re: Why were these viruses 'found' on my machine?

    Many times these "Shops" Will run some scanner that lists all kinds of things that are NOT viruses/trojans. They do this to scare you so you buy other software from them or pay for a removal or tuneup service they will perform on your PC.

    Since nothing was listed we will assume it was just that and ZA did its job just fine and its just the "Shop" trying to make a bit more money off you.

    Did you note the serial number of your battery before going to the shop? Maybe they accidentally put in a different battery than they one you had in the laptop. Sounds very fishy it worked fine on battery power until after your visit in the Shop.

    I'd suggest finding a new shop this one sounds very suspicious.

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    Last edited by Forum-Moderator; December 17th, 2013 at 01:58 PM.
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  4. #4

    Default Re: Why were these viruses 'found' on my machine?

    Thank you for your prompt response and as soon as I am able to I will follow the procedure you have recommended.

    I'm writing this just to let you know that I am going on holiday to Australia tomorrow for 3 weeks. This is going to have an impact on my available time. I will be taking my laptop with me.

    When I have completed the procedure I will post the results.

  5. #5

    Default Re: Why were these viruses 'found' on my machine?

    I am back from my holiday in Australia and so have come back to this issue.

    1. I tried to follow the procedure as described on the suggested link.

    Step 1: set up full scan:
    I haven't managed to complete this as I didn't find a 'computer tab'. I tried to see if there was an alternative way of doing this but failed.
    My version of Zone Alarm is:
    - from the home screen I clicked the 'View Details' in the Antivirus (left of 3) box
    - on next screen I clicked 'Settings', bottom right.
    - no computer tab shown. I went through all the tabs but did not find any reference to 'Set to Full Scan'.

    Step 2: Reboot in safe mode with networking
    I manged to complete this even though the instructions did not always match what was shown on my computer.

    Step 3: run Full Scan
    With my computer now in Safe Mode, I had Safe Mode showing on all corners of the screen, I re-started Zone Alarm. When I tried to run a Full Scan the screen appeared but the scan did not start. I tried all versions of running a scan, same result.

    Once I am able to I am more than happy to carry out this procedure, however, I would like to question the relevance of doing this to my question as to why Zone Alarm did not find the viruses that the shop found.

    A comment was included in the reply given about the shop which I did not all together understand. If it was suggested that the shop findings may not be legitimate I have also considered this. Now that I am back home I intend to go back to the shop and ask them about this. My thought is to find out what software they used that identified the viruses that apparently Zone Alarm failed to do so. I will update this thread when I have an answer, hopefully on Monday.

  6. #6
    Join Date
    Dec 2002
    San Carlos, California

    Default Re: Why were these viruses 'found' on my machine?

    On the comment about the shop I made.

    I'm not saying they didn't find anything but what they found are not all viruses.

    Many times shops/repair services run scanners that list issues such as cookies, registry entries and such and they just lump all these finding as in as problems and make it sound like you PC is infested with terrible things.

    If ZoneAlarm is running and is kept up to date with hourly AV updates then there is just no way to get hundreds of viruses on the PC as your shop is suggesting. Viruses verses cookies and registry entries are total separate and different things not related.

    We are not going debate why your shop claims to find all these so-called viruses and ZA does not see the same problems on your PC.

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    Last edited by Forum-Moderator; January 11th, 2014 at 03:23 PM.
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