Hello,

I am currently running a Windows 7 machine with ZA AV:

ZoneAlarm with Antivirus version: 11.0.780.000
ZoneAlarm license key: XXXXXXXXXXXXXX
Vsmon version: 11.0.780.000
Driver version: 11.0.764.000
Antivirus engine version: 8.3.1.6
Antivirus signature DAT file version: 1134439392


The system wanted me to do an update so it downloaded the .exe file and then proceeded to download a 178mb file, but the download has stuck at 159mb or 89% and just sits there.

You have to crash out of it to close it. Now every time I restart the machine it as soon as it gets to the desktop it says that an installation is in progress and do I want to continue. Clicking yes then gives you the Windows Security administrator button for a Checkpoint application in order to continue and the whole process does the same thing again, loads quickly to 89% and just sits there.

If I say no to the above and double click on the resume installation icon that has appeared on my desktop the same outcome occurs.

How can I cancel the installation for good or get it to resume?

Thanks