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Thread: Zone Alarm with AV Installation Stalled and won't resume

  1. #1
    Join Date
    Dec 2013
    Posts
    2

    Default Zone Alarm with AV Installation Stalled and won't resume

    Hello,

    I am currently running a Windows 7 machine with ZA AV:

    ZoneAlarm with Antivirus version: 11.0.780.000
    ZoneAlarm license key: XXXXXXXXXXXXXX
    Vsmon version: 11.0.780.000
    Driver version: 11.0.764.000
    Antivirus engine version: 8.3.1.6
    Antivirus signature DAT file version: 1134439392


    The system wanted me to do an update so it downloaded the .exe file and then proceeded to download a 178mb file, but the download has stuck at 159mb or 89% and just sits there.

    You have to crash out of it to close it. Now every time I restart the machine it as soon as it gets to the desktop it says that an installation is in progress and do I want to continue. Clicking yes then gives you the Windows Security administrator button for a Checkpoint application in order to continue and the whole process does the same thing again, loads quickly to 89% and just sits there.

    If I say no to the above and double click on the resume installation icon that has appeared on my desktop the same outcome occurs.

    How can I cancel the installation for good or get it to resume?

    Thanks

  2. #2
    Join Date
    Aug 2009
    Location
    Texas Gulf Coast
    Posts
    1,645

    Default Re: Zone Alarm with AV Installation Stalled and won't resume

    If using Win 7/64.You could try the following.Your call.

    You need to run System Restore in Safe Mode.ZoneAlarm will not load in Safe Mode.

    Select Restore Point before the download.

    Click Scan for affected programs.You can see exactly what programs and dtivers will be affected when your PC is restored.If Windows says System Restore is successful.Then in Uninstall a program.Uninstall ZoneAlarm if showing.

    Download to your desktop and run the Clean.exe

    http://download.zonealarm.com/bin/fr...load/clean.exe

    Then check your Windows firewall is on.Zone Alarm will turn it off at install.

    You can download Download ZoneAlarm Pro Antivirus +Firewall 12.0.104.000 and install in Administrator Account and in C drive only.

    http://download.zonealarm.com/bin/fr...20_104_000.exe

    Sorry if they delete this thread.They only Support the Latest version and nothing else.So what ever the issues your having with running an older version of ZA is, we cannot help you with it at all until you upgrade to v12.
    Last edited by GeorgeV; December 31st, 2013 at 09:54 AM. Reason: Typo

  3. #3

    Default Re: Zone Alarm with AV Installation Stalled and won't resume

    Hello,

    the problem could be related to the fact that you try to upgrade from a very outdated version of ZA OR you have another security software active.

    If the second assumption is yes, turn it off or better remove it.

    Anyway, an alternative approach to solve the problem after the ZA install process starts up again would be:

    kill the process via task manager and remove ZA completely via control panel and perform a clean install of the newest version.

  4. #4
    Join Date
    Dec 2013
    Posts
    2

    Default Re: Zone Alarm with AV Installation Stalled and won't resume

    Part of the problem is that I have a very slow USB dongle internet connection which drops out frequently. So I try to avoid downloading huge files, but having said that I normally download the ZA ones when prompted and this is the first time I remember being prompted to do so.

    Is there a link I can download it on another machine to with a fast internet connection and then just copy and install it on to my machine?

  5. #5
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,464

    Default Re: Zone Alarm with AV Installation Stalled and won't resume

    Quote Originally Posted by NBTBRV8 View Post
    Part of the problem is that I have a very slow USB dongle internet connection which drops out frequently.
    Is there a link I can download it on another machine to with a fast internet connection and then just copy and install it on to my machine?
    Here is the link to all Six types of Zone Alarm v12

    ZoneAlarm has released to all users of Paid and Free products 12.0.104.000 What has changed:

    • New: Windows 8.1 support.
    • Updated: Antivirus engine.
    • Improved: AV detection.

    Upgrade now:
    Download - Click Here
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

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