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Thread: RE: [SOLVED] Security scan hangs on .LNK files

  1. #1
    Join Date
    Sep 2013
    Posts
    4

    Default RE: [SOLVED] Security scan hangs on .LNK files

    Win 7 64 bit
    Drive C: (NTFS) is an SSD
    ZoneAlarm Extreme Security version: 12.0.104.000
    Vsmon version: 12.0.104.000
    Driver version: 12.0.102.000
    Antivirus engine version: 8.3.2.4
    Antivirus signature DAT file version: 1134506336

    I have read the #2 sticky thread three times and I don't understand what the solution is.

    I have the exact same problem described. The scan hangs on a .lnk file in the desktop. (Either public desktop or user desktop) It will hang on many different .lnk files depending on which ones I have deleted. At one point, it hung on C:\Windows\system32\osk.exe as described in the 'solved' thread.

    Moving all the .lnk files into a folder on my desktop and the scans run fine. I can use the shortcuts with this setup but it defeats the purpose of a shortcut. They are all now longcuts.

    After about 30 re-boots, I was unable to determine a pattern of which file it hangs on. It seems to depend on total size of shortcuts in each desktop folder (Public and User).

    I don't have a bunch of defective .lnk files.
    I don't have a defective osk.exe file.
    I have done a clean install of ZoneAlarm and the problem remains.

    These files are small so I have a hunch it depends on where they are in relation to a block boundry. Deleting them and putting them back will move them on the disk (SSD).

    And the suggestion of a windows clean install is unthinkable. I will live without shortcuts before I do that.

  2. #2
    Join Date
    Aug 2009
    Location
    Texas Gulf Coast
    Posts
    1,653

    Default Re: [SOLVED] Security scan hangs on .LNK files

    Associated .exe files can be broken by some programs improperly changing the registry or
    the association in the registry can become corrupted.

    Just suggestion.Information you might want to look into or try.Your call.

    Change which programs Windows uses by default.Make sure to click Show All :

    http://windows.microsoft.com/en-us/w...#1TC=windows-7

    Use the System File Checker tool to repair missing or corrupted system files:

    http://support.microsoft.com/kb/929833

    You could also take a look at the following:

    When you run an .exe file on a Windows XP, Windows Vista or Windows 7-based computer, the file may start a different program

    Note Windows 7 users should go to the "Let me fix it myself" section.

    http://support.microsoft.com/kb/950505

    Note: I would Create a System Restore points if editing the registry or here : http://support.microsoft.com/kb/322756

    Also, I wouldn't rule out malware making changes to the registry.

    Malware Clean-up Guidance:

    https://www.zonealarm.com/forums/sho...an-up-Guidance

    Have no other solutions to offer unless other users chime in.
    Last edited by Sky Soldiers; January 1st, 2014 at 01:01 PM. Reason: Rephrase. typo, added more info

  3. #3
    Join Date
    Sep 2013
    Posts
    4

    Red face Re: [SOLVED] Security scan hangs on .LNK files

    After many hours and a boatload of re-boots, I found a circumvention to the problem. I now have all 48 of my shortcuts on the desktop and all work OK.

    The problem is not fixed but I no longer have the failure.

    I compressed the shortcut files.

  4. #4
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,471

    Default Re: [SOLVED] Security scan hangs on .LNK files

    thank you [CodeWarrier] very much for taking the time to report back.
    GeorgeV
    ZoneAlarm® Extreme Security


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