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Thread: ZA 12.0.104 Shutdown Error

  1. #1
    Join Date
    Jan 2013
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    7

    Default ZA 12.0.104 Shutdown Error

    I have recently upgraded to version 120_104 from 110_780 in my Windows XP.
    Every time I close down my computer I get a message about VSMON:
    The Instruction @ 0x761a575 referenced memory @ 0x04bbecd8 the memory location could not be read.
    I have run memory tests that show no troubles.
    I uninstalled V12... and went back to V11..780 and I do not get this problem.
    I am been having other problem with my computer but I would like to know if anyone has encountered such a problem or if anything is known about it.
    Thanks,
    Ron

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Default Re: ZA 12,0.104 Shutdown Error

    Quote Originally Posted by rdn View Post
    I have recently upgraded to version 120_104 from 110_780 in my Windows XP.
    Every time I close down my computer I get a message about VSMON:
    The Instruction @ 0x761a575 referenced memory @ 0x04bbecd8 the memory location could not be read.
    I have run memory tests that show no troubles.
    I uninstalled V12... and went back to V11..780 and I do not get this problem.
    I am been having other problem with my computer
    but I would like to know if anyone has encountered such a problem or if anything is known about it.
    Thanks,
    Ron
    Hello;

    If it is a recurrent problem then I would ensure you are not running other conflicting tools or left over from previous security tools with appremover Use http://www.appremover.com/


    Corruption of OS files or core system files can be also a cause, this is especially true if you had malware infections in the past.

    Also check your system for vulnerable software and updated it. Finally frequent crash or hangs (incorrect shutdown) of the pc can corrupt ZA.

    A format and complete re-install of the win XP OS then upgrade to SP3 and all other Microsoft Updates for XP will need to be done since it maybe probably an OS issue.


    Also remember that if you post a message in user forum you will need to provide as much as information you can to help other users to understand the issue and try to help you

    The More information you post the more likely users here will be able to understand the issue and try to help.

    Please Give the Exact Type and version of Zone Alarm used, Windows Version & SP Update used, Browser type and version, any other security tools installed and type of router or Internet connection used.

    How do you connect to the Internet: Phone Line, Cable Modem, Router, Wi-fi, Blue Tooth?


    is this a First time install?
    Stopped working recently?
    any other issues?
    any Error messages in the ZA logs?
    and what are the steps you took to reproduce the problem.

    also is this a DeskTop, Laptop computer or Netbook;
    Last edited by GeorgeV; January 8th, 2014 at 03:37 AM. Reason: fix typo
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    Join Date
    Jan 2013
    Posts
    7

    Default Re: ZA 12.0.104 Shutdown Error

    Thanks George,
    I just posted a short query to see if anyone had the same problem.
    My setup:
    Desktop, Cable Internet.
    XP Pro with all updates. SP1 etc.
    ZONEALARM Security Suite 120_104_000
    Shutdown problem as in original post.
    Zonealarm shows no security problems,
    Malwarebytes showed PUP.Optional.softomate.A some time ago and deleted it. Nothing shown since.
    I had had problem with the Nvidia card and this sometimes recurs.
    I uninstalled V120 and reinstalled V110.780.000.
    The shutdown problem disappeared.
    If no one else reports this problem I will just have to try V120 again.
    Cheers, Ron.

  4. #4
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
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    Default Re: ZA 12.0.104 Shutdown Error

    Quote Originally Posted by rdn View Post
    Thanks George,
    I just posted a short query to see if anyone had the same problem.
    My setup:
    Desktop, Cable Internet.
    XP Pro with all updates. SP1 etc.
    ZONEALARM Security Suite 120_104_000
    Shutdown problem as in original post.
    Zonealarm shows no security problems,
    Malwarebytes showed PUP.Optional.softomate.A some time ago and deleted it. Nothing shown since.
    I had had problem with the Nvidia card and this sometimes recurs.
    I uninstalled V120 and reinstalled V110.780.000.
    The shutdown problem disappeared.
    If no one else reports this problem I will just have to try V120 again.
    Cheers, Ron.
    Thank you for taking the time to provide your additional Information

    I spotted one glaring problem.. Microsoft has issued 400 or more Critical Updates to Windows XP since SP1..
    Example: SP3 contained several Hundred updates and there has been 150 or more updates after SP3..

    Also NOTE: End of support refers to the date when Microsoft no longer provides automatic fixes, updates, or online technical assistance.

    This is the time to make sure you have the latest available service pack installed. Without Microsoft support, you will no longer receive security updates that can help protect your PC from harmful viruses, spyware, and other malicious software that can steal your personal information.
    For more information go to Microsoft Support Lifecycle.

    Desktop operating systems Latest service pack End of mainstream support End of extended support
    Windows XP Service Pack 3 April 14, 2009 April 8, 2014
    Last edited by GeorgeV; December 1st, 2013 at 04:30 AM. Reason: fix typos
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  5. #5
    Join Date
    Jan 2014
    Posts
    1

    Default Re: ZA 12.0.104 Shutdown Error

    Quote Originally Posted by rdn View Post
    Thanks George,
    I just posted a short query to see if anyone had the same problem.
    My setup:
    Desktop, Cable Internet.
    XP Pro with all updates. SP1 etc.
    ZONEALARM Security Suite 120_104_000
    Shutdown problem as in original post.
    Zonealarm shows no security problems,
    Malwarebytes showed PUP.Optional.softomate.A some time ago and deleted it. Nothing shown since.
    I had had problem with the Nvidia card and this sometimes recurs.
    I uninstalled V120 and reinstalled V110.780.000.
    The shutdown problem disappeared.
    If no one else reports this problem I will just have to try V120 again.
    Cheers, Ron.
    I hope this is the way to respond.
    I have the same problem. I can copy your words exactly. Memory was checked for 8 hours. I chatted with technical help. They were unhelpfull as usual. They told me that I had a memory problem and was sorry to hear that was not the problem. I think technical help should read these forums to see that their solutions are not valid. Version V110 was working for me. However, ZoneAlarm does not support V110, so you get a run-around. If you find a solution, please let me know.

  6. #6
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Default Re: ZA 12.0.104 Shutdown Error

    Quote Originally Posted by subdla View Post
    I hope this is the way to respond.
    I have the same problem. I can copy your words exactly. Memory was checked for 8 hours. I chatted with technical help. They were unhelpfull as usual. They told me that I had a memory problem and was sorry to hear that was not the problem. I think technical help should read these forums to see that their solutions are not valid. Version V110 was working for me. However, ZoneAlarm does not support V110, so you get a run-around. If you find a solution, please let me know.
    Hello;

    If you have the same problem as the "OP", then you need to fully upgrade your Windows XP SP1, with Microsoft SP3 plus all of the 100's of added critical updates, and make sure that your computer meets the Minimum System Requirements.


    Microsoft Windows, XP SP3 Home / Professional

    • 32-bit, 1GB RAM
    • 1 GHz or faster processor
    • 250MB of available hard-disk space


    *** NOTICE:

    Please Give the Exact Type and version of Zone Alarm used, Windows Version & SP Update used, Browser type and version, any other security tools installed and type of router or Internet connection used.
    How do you connect to the Internet: Phone Line, Cable Modem, Router, Wi-fi, Blue Tooth?


    The More information you post the more likely users here will be able to understand the issue and try to help.
    Last edited by GeorgeV; January 6th, 2014 at 02:25 PM.
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  7. #7
    Join Date
    Dec 2002
    Location
    San Carlos, California
    Posts
    1,636

    Default Re: ZA 12.0.104 Shutdown Error

    Quote Originally Posted by subdla View Post
    I hope this is the way to respond.
    I have the same problem. I can copy your words exactly. Memory was checked for 8 hours. I chatted with technical help. They were unhelpfull as usual. They told me that I had a memory problem and was sorry to hear that was not the problem. I think technical help should read these forums to see that their solutions are not valid. Version V110 was working for me. However, ZoneAlarm does not support V110, so you get a run-around. If you find a solution, please let me know.

    As pointed out by Guru GeorgeV you have a PC thats either not updated fully with Microsoft updates or as he posted earier there is a conflict in memory with another applicaiton on your PC. It is a memeory violation issue on your PC Something has prevented ZoneAlarm from reading or writing to memory and that can include bad memeory on your PC as support pointed out and are 100% correct to suggest to you in chat.

    Forum Moderator.
    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

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