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Thread: Firefox blocked despite settings to the contrary

  1. #1
    Join Date
    Jan 2014
    Posts
    2

    Default Firefox blocked despite settings to the contrary

    I have not been able to get Firefox to run with ZoneAlarm, even though all the settings are set to allow it. I believe the problem started with an upgrade sometime last spring or summer and I've just been running with Application Control turned off since then. But I'd really like to be able to turn it back on since it works with every other piece of software I've got.

    Searching the forum, I've tried everything I've encountered, including:
    * enabling Firefox manually in the program settings
    * removing Firefox in the program settings and rebooting
    * rebooting and then removing Firefox from the program settings
    * ensuring that my router and localhost are in the trusted zone

    All other programs I have can access the trusted zone and/or internet, according to their permissions. This includes Chrome.

    I've got alerts up to max and I consistently get the alert "Firefox was blocked from connecting to the Internet" whenever I try to use it. The program log verifies the blocks. The firewall log shows nothing blocked.

    I am running on Windows 7. Firefox 26.0. ZoneAlarm Free Firewall 12.0.118. I have no other security programs running.

    For ZoneAlarm, "Antivirus is available, but not installed," Firewall and Identity&Data are active.

    Any help would be appreciated. Thanks.

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,461

    Default Re: Firefox blocked despite settings to the contrary

    Hello;

    1.) Alert should be set to Medium

    2.) in Advanced Firewall section:
    Public Zone should be set to High

    Trusted Zone should be set to Medium

    3.) Reset all DATA to Default Settings..
    Click on Tools / Preferences/ click "Reset to Default"
    click OK..

    Reboot Computer..

  3. #3
    Join Date
    Jan 2014
    Posts
    2

    Default Re: Firefox blocked despite settings to the contrary

    Resetting all data to Default Settings and rebooting did the trick, thanks!

    (I had previously deleted everything manually and rebooted, but that didn't work. What exactly the resetting does in addition isn't clear to me.)

    And in case it helps anyone else, I didn't bother changing the Alert setting, as suggested, and my Public Zone and Trusted Zone were already set to high and medium, respectively. It was the resetting to default settings that worked.

  4. #4
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,461

    Smile Re: Firefox blocked despite settings to the contrary

    Thank you for taking the time to Report back on how you resolved your issue..

    I'll close this thread since you have resoled your issue..
    Last edited by GeorgeV; January 25th, 2014 at 02:35 PM.

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