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Thread: [SOLVED] Cannot enable ON-ACCESS SCANNING --> Remove MSE

  1. #1
    Join Date
    Oct 2013
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    3

    Default [SOLVED] Cannot enable ON-ACCESS SCANNING --> Remove MSE

    When I upgraded to 12.0.104.100 the Antivirus option "files are not scanned whern accessed" is in RED.

    The "Enable on-access scanning" is grey and cannot be checked.
    I did clean uninstall.
    I did reset to default. Same problem.

    What else can I do ?

    ----------------------------
    ZoneAlarm Extreme Security version: 12.0.104.000
    Vsmon version: 12.0.104.000
    Driver version: 12.0.102.000
    Antivirus engine version: 8.3.2.4
    Antivirus signature DAT file version: 1145022272
    AntiSpam version: 6.3.1.4973
    ----------
    WIndows 7 64 bit
    ----------------------------------
    Thank you.
    L

  2. #2
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,286

    Default Re: Cannot enable ON-ACCESS SCANNING

    As you already tried the most common solutions to resolve your issue and you are licensed user of ZA, I would write directly to the official ZA technical support at the link in my signature (we are all users here).

    Please mind to the check the opening time so that you can directly make use of the live chat services.

    Let us know how you manage to resolve the issue. It may help other users with the same problem.

    Thanks,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    Join Date
    Oct 2013
    Posts
    3

    Default Re: Cannot enable ON-ACCESS SCANNING

    Quote Originally Posted by fax View Post
    As you already tried the most common solutions to resolve your issue and you are licensed user of ZA, I would write directly to the official ZA technical support at the link in my signature (we are all users here).

    Please mind to the check the opening time so that you can directly make use of the live chat services.

    Let us know how you manage to resolve the issue. It may help other users with the same problem.

    Thanks,
    Fax
    I am at the second chat.
    If I'll find a solution I will share.

    Thanks Fax,
    Lili

  4. #4
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,286

    Default Re: Cannot enable ON-ACCESS SCANNING

    Excellent! Thank you for the feedback. Lets cross fingers that you will find a way! Consider that unless its a ZA issue, I have seen this on PCs that had other security/management tools or left overs (also malware infections can cause that symptom). So a clean PC boot + fresh install of ZA could also help.

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  5. #5
    Join Date
    Oct 2013
    Posts
    3

    Default Re: Cannot enable ON-ACCESS SCANNING

    Quote Originally Posted by fax View Post
    Excellent! Thank you for the feedback. Lets cross fingers that you will find a way! Consider that unless its a ZA issue, I have seen this on PCs that had other security/management tools or left overs (also malware infections can cause that symptom). So a clean PC boot + fresh install of ZA could also help.
    I chat the third time with ZA support and ... problem solved.
    They are fast and efficient. Nice job ZA Support.

    The problem was caused by Microsoft Security Essentials (MSE) which comes with Windows 7 64bit.
    Solution:
    1.turn OFF the REAL-TIME protection in Microsoft Security Essential (Settings->Real-time protection -> click off) and MSE will become red;
    2. a window from MSE will warn that both MSE and ZA protection are off.
    3. click in same window to turn on ONLY ZA.
    4. like a miracle ... the ZA the on-access scan becomes green.
    5. restart.

    I hope it helps. My previous ZA version with virtualization was ok with the MSE being on, but not the new version (12.0.104.000)

    Thanks Fax,
    L

  6. #6
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,286

    Default Re: Cannot enable ON-ACCESS SCANNING

    I am very happy to hear you resolved your issue and thank you very much for taking the time to report back how you did it.

    I will revise the title of this thread to hint to the solution and closing it as the problem is resolved.

    Thanks,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

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