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Thread: ZA Free Firewall periodically blocking all DNS activity and not keeping a log

  1. #1
    Join Date
    Feb 2014
    Posts
    3

    Default ZA Free Firewall periodically blocking all DNS activity and not keeping a log

    Hullo,

    my ZA keeps blocking apparently outgoing calls to a DNS server despite me having listed the network as "Trusted" and setting Trusted zone security to Medium.

    It's also not keeping a log of its actions: the log window is empty when I try to check what IP addresses ZA has blocked.

    What do? Thanks.

  2. #2
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,292

    Default Re: ZA Free Firewall periodically blocking all DNS activity and not keeping a log

    Right click the ZA icon near the clock --> about --> copy to clipboard --> paste it here. Please also detail the OS used (+SP if applicable) and what other security tools are installed.

    Thanks,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    Join Date
    Feb 2014
    Posts
    3

    Default Re: ZA Free Firewall periodically blocking all DNS activity and not keeping a log

    ZoneAlarm Free Firewall version: 11.0.768.000
    Vsmon version: 11.0.768.000
    Driver version: 11.0.764.000

    Acer Iconia W510
    Windows 8

    Avast! Free Anti-Virus, no firewall

    Windows firewall not in use

    Also maybe worth mentioning that I operate this computer mostly at the University and connect to the internet with Eduroam, which is secured with WPA2. I have not confirmed this problem at home with my own wi-fi.

  4. #4
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,292

    Default Re: ZA Free Firewall periodically blocking all DNS activity and not keeping a log

    Well, we are now at version 12 of ZA. Your is rather outdated. Most probably you have an issue of corrupted database (where ZA stores the settings). Please try to reset them.

    I am not sure anymore where that features is in version 11. But I can tell you where it is now: ZA tools --> Preferences --> Reset to default (you will loose all your custome settings)

    This normally should resolve the issue.

    Thanks,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  5. #5
    Join Date
    Feb 2014
    Posts
    3

    Default Re: ZA Free Firewall periodically blocking all DNS activity and not keeping a log

    I'm installing the latest version available on the front page of ZoneAlarm. I'll get back to you if the behaviour continues. Thanks for the quick help!

  6. #6
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,292

    Default Re: ZA Free Firewall periodically blocking all DNS activity and not keeping a log

    You're welcome!

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

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