About a month ago my DSL modem went down, and at the sametime ZA showed an X on it and the anti virus was missing from the about window.I have since got a new modem/router which took a few days to set up. I thenstarted to install ZA 12.0.104.000 again and every time it does the same thingas noted above. gone to Tech chat and got the same steps each time or now theycan't figure it out. I have runMalwarebyte two times first found something deleted off computer, second foundnothing, and then delete all traces of this program off my computer. then ranMS malicious software removal tool andfound nothing. I have no other Anti Virus on my computer.
The steps tech gives me are unistall ZA from programs, runthe clean tool, go to safe mode and run %temp% and delete files, run prefetchand delete files, go through C: and look for any files that have zonealarm orcheckpoint and delete, go to regedit and delete anything to do with zonealarm, checkpoint, kaparsky, clear out recycle bin. restart and go to normal shut down start upprograms, shut down Window firewall and reboot. Tech sent me a zip file of theprogram current version and I install and get the same problem, done about 20times. I even tried run as administrator no dice. I even added a new user andistalled from there no dice.
Dell XPS 430 WinVista Prem x64 SP2
All windows update are current
your my last hope I can't find anything on the net with thissame problem