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Thread: Resolved: Eve Online game cannot download updates > Turn off Web Scan

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    Join Date
    Feb 2014
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    Default Resolved: Eve Online game cannot download updates > Turn off Web Scan

    Hi,

    I use ZoneAlarm Pro Antivirus + Firewall version 12.0.104.000
    Vsmon version 12.0.104.000
    Driver version 12.102.000
    on a Windows 7 (64-bit) PC
    My access to the internet is by cable.

    I recently switched to ZoneAlarm, and have had trouble updating Eve online. Eve online regularly -almost daily- needs to download patches. What happens is that the program 'starts' the download only to break off with the error message "The server you are connecting to could not be reached". In the task manager I see that the server is reached, as data is being transferred to my PC.

    Snoozing the Firewall and the Antivirus for 5 minutes does not fix it. But shutting down Zonealarm does. Until the patch has been downloaded and installed. I'd rather not do that.

    Does anyone have a 'recipe' to configure ZoneAlarm (or vsmon) to let the updater 'through'?
    Last edited by Forum-Moderator; February 13th, 2014 at 10:48 AM. Reason: Updating title

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