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Thread: Resolved: Eve Online game cannot download updates > Turn off Web Scan

  1. #1
    Join Date
    Feb 2014
    Posts
    3

    Default Resolved: Eve Online game cannot download updates > Turn off Web Scan

    Hi,

    I use ZoneAlarm Pro Antivirus + Firewall version 12.0.104.000
    Vsmon version 12.0.104.000
    Driver version 12.102.000
    on a Windows 7 (64-bit) PC
    My access to the internet is by cable.

    I recently switched to ZoneAlarm, and have had trouble updating Eve online. Eve online regularly -almost daily- needs to download patches. What happens is that the program 'starts' the download only to break off with the error message "The server you are connecting to could not be reached". In the task manager I see that the server is reached, as data is being transferred to my PC.

    Snoozing the Firewall and the Antivirus for 5 minutes does not fix it. But shutting down Zonealarm does. Until the patch has been downloaded and installed. I'd rather not do that.

    Does anyone have a 'recipe' to configure ZoneAlarm (or vsmon) to let the updater 'through'?
    Last edited by Forum-Moderator; February 13th, 2014 at 09:48 AM. Reason: Updating title

  2. #2
    Join Date
    Dec 2002
    Location
    San Carlos, California
    Posts
    1,641

    Default Re: Eve Online game cannot download updates

    You are correct it is a problem. Just tried a fresh install of Eve myself and I get the server error.

    I found the option in ZA that's creating the communication issue.
    I verified it fixes the issue on out test PC's.

    Web Scan. If you turn it off then reboot the PC then you shouldn't have any issue.

    Open ZA, Click on Computer
    Click Settings in the antivirus section
    Click the Advanced settings button
    Click Web Scan and Uncheck the enable box and click OK
    Close ZA and shutdown PC and reboot.

    It will be logged as an issue to be looked at by Dev at a later time.

    Forum Moderator
    Last edited by Forum-Moderator; February 13th, 2014 at 09:49 AM.
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  3. #3
    Join Date
    Feb 2014
    Posts
    3

    Default Re: Eve Online game cannot download updates



    Thank you for a such a positive and fast reply! I'm surprised that you went through such lengths as to download, install and update Eve online!

    I can't try it right now, but I'll make those changes on my PC tomorrow.



    A happy customer
    Last edited by Forum-Moderator; February 13th, 2014 at 09:49 AM. Reason: Updating title

  4. #4
    Join Date
    Feb 2014
    Posts
    3

    Default Re: Eve Online game cannot download updates

    Confirmed. I have made the changes and restarted and Eve Online successfully downloaded a patch and installed it. Thanks once again!
    Last edited by Forum-Moderator; February 13th, 2014 at 09:50 AM. Reason: Update title

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