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Thread: ZoneAlarm taking forever to download

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  1. #1

    Default ZoneAlarm taking forever to download

    I clicked to download ZoneAlarm yesterday at 2:00pm around, and now its 11:00 where I am and its still downloading. Its the firewall and antivirus package. What could be wrong with it that its taking so long?

  2. #2
    Join Date
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    Default Re: ZoneAlarm taking forever to download

    Quote Originally Posted by theghost0991 View Post
    I clicked to download ZoneAlarm yesterday at 2:00pm around, and now its 11:00 where I am and its still downloading. Its the firewall and antivirus package. What could be wrong with it that its taking so long?
    Hello;

    It is Sometimes very Difficult to Diagnose and fix a Computer from halfway across the Country, or around the World,
    without All the Details about your computer it's Software and what version of Windows OS and type of Computer that you failed to provide, without our ability to sit in front of your Computer monitor and see what's going on..

    *** NOTICE:


    Please Give the Exact Type and version of Zone Alarm used, Windows Version & SP Update used, Browser type and version, any other security tools installed and type of router or Internet connection used.
    How do you connect to the Internet: Phone Line, Cable Modem, Router, Wifi, Blue Tooth?


    The More information you post the more likely users here will be able to understand the issue and try to help.


    is this a First time install?
    Stopped working recently?
    any other issues?
    any Error messages in the ZA logs?

    also is this a DeskTop, Laptop computer or Netbook;

    what kind of Connection to the Internet do you have?

    Please List any other Security Programs installed as these programs may be conflicting with Zone Alarm.

  3. #3

    Default Re: ZoneAlarm taking forever to download

    Quote Originally Posted by GeorgeV View Post
    Hello;

    It is Sometimes very Difficult to Diagnose and fix a Computer from halfway across the Country, or around the World,
    without All the Details about your computer it's Software and what version of Windows OS and type of Computer that you failed to provide, without our ability to sit in front of your Computer monitor and see what's going on..

    *** NOTICE:


    Please Give the Exact Type and version of Zone Alarm used, Windows Version & SP Update used, Browser type and version, any other security tools installed and type of router or Internet connection used.
    How do you connect to the Internet: Phone Line, Cable Modem, Router, Wifi, Blue Tooth?


    The More information you post the more likely users here will be able to understand the issue and try to help.


    is this a First time install?
    Stopped working recently?
    any other issues?
    any Error messages in the ZA logs?

    also is this a DeskTop, Laptop computer or Netbook;

    what kind of Connection to the Internet do you have?

    Please List any other Security Programs installed as these programs may be conflicting with Zone Alarm.
    I am using a laptop, hp. I can use the internet, but im not very computer savvy, so please bare with me. I dont know what you mean by software. It uses Windows 8.

    I dont know what version of zonealarm I got, but I downloaded it from this link: http://www.zonealarm.com/security/en...s-firewall.htm
    I also have Avast free antivirus installed.
    I am not sure about the router, as I am using the free wifi provided by a hotel im at.

    This is the first time I am installing it. It wanted to download a toolbar and make zonealarm search my homepage.

  4. #4
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,678

    Default Re: ZoneAlarm taking forever to download

    If you have AVAST then you need to install the firewall only version of ZA not the antivirus version. Golden rule for antivirus and firewalls: Only one firewall and only one antivirus at the same time.

    Download link for free firewall only here:
    http://www.zonealarm.com/security/en...tall-steps.htm

    Also note that may be the hotel WIFI is slow or not stable. Then it will be difficult to install. Better to do it at home and now simply ensure windows 8 firewall is ON.

    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  5. #5

    Default Re: ZoneAlarm taking forever to download

    Quote Originally Posted by fax View Post
    If you have AVAST then you need to install the firewall only version of ZA not the antivirus version. Golden rule for antivirus and firewalls: Only one firewall and only one antivirus at the same time.

    Download link for free firewall only here:
    http://www.zonealarm.com/security/en...tall-steps.htm

    Also note that may be the hotel WIFI is slow or not stable. Then it will be difficult to install. Better to do it at home and now simply ensure windows 8 firewall is ON.

    Fax
    Thanks for the advice.
    The program is already downloading with firewall and antivirus though. How do I stop the download?
    Last edited by theghost0991; February 14th, 2014 at 10:08 AM.

  6. #6
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,678

    Default Re: ZoneAlarm taking forever to download

    Well, don't use the free version so I don't know. If you don't see a cancel button. Then you will need to wait for the download to finish and then remove ZA.

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

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