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Thread: Continued popups for program permissions even with Remember this setting checked.

  1. #1
    Join Date
    Jan 2014
    Posts
    2

    Default Continued popups for program permissions even with Remember this setting checked.

    ZoneAlarm Extreme Security version: 12.0.104.000
    ZoneAlarm license key: xxxxxxxxxxxxxxxxxxxxxxxxxxxx
    Vsmon version: 12.0.104.000
    Driver version: 12.0.102.000
    Antivirus engine version: 8.3.2.4
    Antivirus signature DAT file version: 1147830560
    AntiSpam version: 6.3.1.4973

    Problem began a few weeks ago. I get prompts for the same programs, even multiple times between boots.

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,821

    Default Re: Continued popups for program permissions even with Remember this setting checked.

    Hello;


    This is most likely a corrupt database.

    Go to ZA tools --> Preferences --> Reset to defaults --> Reboot the PC and do not restore any previous ZA settings as You could re-introduce the issue again.


    If this doesn't resolve issue and you have a valid ZA license,
    click on the Support link in my signature,
    when you on the support page, click on "Contact Us" icon.

    The More information you post the more likely Support will be able to understand the issue and try to help.
    Last edited by GeorgeV; March 11th, 2014 at 03:21 AM.
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    Join Date
    Mar 2014
    Posts
    1

    Default Re: Continued popups for program permissions even with Remember this setting checked.

    Similar problem: icon in the tray at low right says "a security update is in progress" but if I View Update there is nothing going on. If I try to close update it does not stop and there is still no update.

    Just installed and registered latest version

    zaSuiteSetupWeb_120_104_000.exe

    Thanks

    Also first time here and can't see how to start a new thread.

  4. #4
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,821

    Default Re: Continued popups for program permissions even with Remember this setting checked.

    Quote Originally Posted by mmendelson View Post
    Similar problem: icon in the tray at low right says "a security update is in progress" but if I View Update there is nothing going on. If I try to close update it does not stop and there is still no update.

    Just installed and registered latest version

    zaSuiteSetupWeb_120_104_000.exe

    Thanks

    Also first time here and can't see how to start a new thread.

    Hello;
    Probably a bad upgrade. or Corrupted by other Security programs installed. Fully remove ZA ad reboot the PC, download and run the dedicated removal tool that you find here:

    http://download.zonealarm.com/bin/fr...load/clean.exe

    Re-download the installer of ZA (choose the right version) from here:

    http://server.iad.liveperson.net/hc/...10&action=view

    Also from near top of Helpful Hints section..

    Sticky: How to Create Your own New Thread?

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