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Thread: [SOLVED] Validation failed. Missing a necessary root certificate -> Reinstall OS

  1. #1
    Join Date
    Mar 2014
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    Question [SOLVED] Validation failed. Missing a necessary root certificate -> Reinstall OS

    I got an error during my fresh installation.

    OS: Windows Vista Home Premium 32-bit SP2
    Computer: HP Compaq CQ40-325TU Notebook PC
    Memory: 3GB

    I downloaded ZoneAlarm Free Firewall (without anti virus) version 12.0.121.000 from ZoneAlarm official website. I tried to install but error occurred:

    [Configuring ZoneAlarm Firewall... 18%
    Validation failed for C:\Program Files\CheckPoint\ZoneAlarm\vsinit.dll. You probably are missing a necessary root certificate.]

    I tried to uninstall but cannot. Then I perform HP system (factory) recovery again. I updated the Windows to SP2, same problem occurred also.

    My computer time zone and date/time settings are correct. I also installed Internet Explorer 9 and .NET Framework 3.5 on my computer also.

    Anyone can help? Thanks.
    Last edited by tackyew; March 12th, 2014 at 02:57 AM.

  2. #2
    Join Date
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    Default Re: Validation failed. You probably are missing a necessary root certificate.

    I have seen this before back many years ago on older version of ZA but never found what is the issue with the system to point into the right direction.

    Have you tried to install a completely different version of ZA to see if you get the same problem? May be its related to a download issue.

    Try for example to install the ZAfree+AV that you find here:http://download.zonealarm.com/bin/fr...20_104_000.exe

    IMPORTANT: Before doing it run the ZA removal tool:http://download.zonealarm.com/bin/fr...load/clean.exe
    and reboot the PC!

    to see if it makes any difference.

    Sorry no other suggestion from here.

    Thanks,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    Join Date
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    Default Re: Validation failed. You probably are missing a necessary root certificate.

    What we do know about this error from many years ago is that is not a ZoneAlarm created issue.

    We know it has something to do with the OS. What exactly we don't know.

    Frankly haven't seen it in years. But since your using old Vista anything could go wrong.

    I remember users not having all the windows updates downloaded and installed even non-critical ones.

    Some users had issues because they upgraded to vista on top of another OS.

    Sorry I'm not of much help but that all we really know about the issue.

    Forum moderator
    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  4. #4
    Join Date
    Mar 2014
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    5

    Default Re: Validation failed. You probably are missing a necessary root certificate.

    Hi Fax and Moderator:

    I tried to uninstall using clean.exe but same error occurred.

    I tried to perform factory restore again and install ZoneAlarm Free Antivirus + Firewll ver 12.0.104.000, the installation is done without any error.

    I don't know what's wrong with the latest version.

    Thanks for your help anyway.

  5. #5
    Join Date
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    Default Re: Validation failed. You probably are missing a necessary root certificate.

    Quote Originally Posted by tackyew View Post
    Hi Fax and Moderator:

    I tried to uninstall using clean.exe but same error occurred.

    I tried to perform factory restore again and install ZoneAlarm Free Antivirus + Firewll ver 12.0.104.000, the installation is done without any error.

    I don't know what's wrong with the latest version.

    Thanks for your help anyway.

    Glad you figured out it was your OS on your PC that was corrupt and by restoring the OS on your PC ZA works fine now.

    Thanks for that feedback closing the thread since its been fixed.

    Forum Moderator
    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

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