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Thread: Update of antivirus is not updating, but showing an error

  1. #1
    Join Date
    Mar 2014
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    1

    Default Update of antivirus is not updating, but showing an error

    I have ZoneAlarm on three of my computers, two of them are fine, one being windows 7 the other XP, but the third being XP is not allowing antivirus updates, just says error and will not fix the problem, being it tells me my computer is still in danger. Any suggestions?
    Thank You

  2. #2
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,640

    Default Re: Update of antivirus is not updating, but showing an error

    Hi!

    please right click the ZA icon near the clock --> About --> copy to clipboard --> paste it here. Mind to remove your license key, if applicable!

    Also: what other security tools are installed? Microsoft defender / security essentials? Others? It is the first time you install ZA? Or you upgraded?

    Thanks,
    Fax

    Click here for ZA Support
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