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Thread: Simple questions need simple answers not in Op Manual for ZA Free AV + firewall

  1. #1
    Join Date
    Apr 2014
    Posts
    1

    Default Simple questions need simple answers not in Op Manual for ZA Free AV + firewall

    "My ZA (Free + antivirus + firewall 13.0.208.000) says that one (1) virus has been detected. Where do I review this virus detection? Does this ZA version automatically delete virus detections? Why is it not found in 'Quarantine'?
    Also, where do I find 'mailsafe'?" Is it only in Premium versions?
    Also, also: 'E-Mail Protection'? Where located? How do I turn it off? Not in 'Free' version?

    Started having e-mail 'send' issues since latest update!

    Windows OS 7, 64-bit SP1
    ZoneAlarm Free Antivirus + Firewall version: 13.0.208.000 Vsmon version: 13.0.208.0 Driver version: 13.0.70.0 Antivirus engine version: 8.3.3.9 Antivirus signature DAT file version: 1149582528

  2. #2
    Sky Soldiers Guest

    Default Re: Simple questions need simple answers not in Op Manual for ZA Free AV + firewall

    Automatically attempts to treat or remove files that contain viruses. If a file cannot be treated, it's placed in Quarantine so that it cannot harm your computer, but preserved so that they may be treated in the future after an update to your virus and spyware signature files.

    You can also check the logs.Look under Select log type Antivirus.See if any entries recorded there.

    Also, You have the option on what action to take if virus is detected.Go to Antivirus & Anti-spyware > Advanced Settings > Scan Option uncheck box Enable automatic treatment.You can then select what action to take if virus detected.

    Enable Mailbox Files Scanning only on retail versions.I use retail ZoneAlarm PRO Antivirus + Firewall this feature default setting at install not enable here.

    Scans mailbox files (such as Outlook .pst/.ost) during system wide AntiVirus scans.

    Also, where do I find 'mailsafe'?" Is it only in Premium versions?

    If you don't see in the GUI.It was removed in version 13.0.208.000.

    As far as e-mail 'send' issues.Have no idea.

    Out of suggestions here.Other users welcome to chime in.
    Last edited by Sky Soldiers; April 6th, 2014 at 04:31 PM. Reason: rephrase, Mailbox Files Scanning, typo

  3. #3

    Default Re: Simple questions need simple answers not in Op Manual for ZA Free AV + firewall

    The Anti-Spam is only included in Security Suite and Extreme Security, I suggest you use their "Compare our products" page to compare all of their paid products to see what features are included or not included in each of their products.

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