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Thread: auto renewal not wanted > solution: click on "My Account"

  1. #1
    Join Date
    Apr 2014

    Angry auto renewal not wanted > solution: click on "My Account"

    today you guys renewed my zonealarm which i not have since much time,and here i do not know how to turn off this renewal

  2. #2
    Join Date
    Jun 2006
    The 3rd Coast - South Central Texas

    Default Re: auto renewal not wanted :-(


    Sorry, Nobody here in this User Forum but us Guys and Girls..

    This Zone Alarm Forum exist to allow Volunteer experienced Zone Alarm Users to help the Few Users who encounter a problem with Zone Alarm and need to be guided in the right direction to answer Questions about Zone Alarm..

    Note: CUSTOMER Service and Billing does not monitor or Read this Forum.

    When you originally Purchased Zone Alarm on, if you read all the add-on option, one of them included Renewal option that is checked by default, this is standard practice for most subscription Software purchased ONLINE (uncheck it before Purchase)..

    to change this after purchase, you have two options:

    1.) Click on the ZA Support link in my Signature..

    click on the "Contact Us" Icon at Top Left
    on Box that come up fill in required information..

    The First option SELECT:
    choose "Non-Technical" for Customer Support.

    This will open a "Live Text Chat" with Customer Support..
    tell then you want a Refund if the Renewal is less than 30 days..

    and they should Cancel your Registration and Account if you no longer use Zone Alarm..

    Then Remove the Paid version of Zone Alarm from your Computer..

    The Second option:

    2.) go to enter:
    at the top right side click on "My Account"
    then enter the Email address and Password that you used when Purchasing Zone Alarm..

    click on manage Subscription, then Turn OFF Auto Renewal..

    simple as that..
    Last edited by GeorgeV; August 22nd, 2014 at 01:19 AM. Reason: update
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