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Thread: [Solved] Antivirus not update and switch itself off. > Clean Re-install

  1. #1
    Join Date
    Apr 2014
    Posts
    2

    Default [Solved] Antivirus not update and switch itself off. > Clean Re-install

    I got a Zonealarm Extreme Security and my Antivirus give me the red display saying ""Fix Now" when I click I get the update downloading then all back to normal but few minutes later do it again.

    How to Really fix it ??

    P.S. It seems the update don't work for some reason if I manually switch te antivirus ON after few second switch itself off again.

    I cant even scan is all gray out
    Last edited by Relik; April 29th, 2014 at 02:21 PM.

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,898

    Default Re: Antivirus not update and switch itsef off.

    Quote Originally Posted by Relik View Post
    I got a Zonealarm Extreme Security and my Antivirus give me the red display saying ""Fix Now" when I click I get the update downloading then all back to normal but few minutes later do it again.

    How to Really fix it ??

    P.S. It seems the update don't work for some reason if I manually switch te antivirus ON after few second switch itself off again.

    I cant even scan is all gray out
    Hello;

    Welcome to the Zone Alarm User Forum..

    this may happen if you had a Bad or corrupted install over previous install or when other Security programs are also installed and not properly removed before installing new ZAES..


    Try this safe clean up procedure..

    Follow these instructions Below to clean your computer of the old version and any conflicting 3rd party Security programs, then install a clean new copy of the current supported version of ZA 13.1.211.000




    The instruction for a clean install are below




    1. Download the latest ZA 13 (2015) version http://server.iad.liveperson.net/hc/...10&action=view
    <== click here

    2. Remove your current ZA version (in XP use Windows add/remove programs/Windows 7/8 Uninstall a program)

    3. Remove other security tools installed. Use http://www.appremover.com/ to double check no left overs are present.

    4. Clean your system and registry with the Free Ccleaner.exe
    free ccleaner <= click here

    5. Download to your desktop and run the ZA removal tool, <= click here
    now reboot computer after running ZA Removal tool.

    6. Now Install the latest ZA version without touching any default settings,
    and Do Not Restore Saved Settings from the old install.




    NOTE: Let us know how you have managed to resolve the issue. It will help other users with the same problem.
    Last edited by GeorgeV; July 2nd, 2014 at 08:09 AM.
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    Join Date
    Apr 2014
    Posts
    2

    Default Re: Antivirus not update and switch itsef off.

    Thank you for your swift reply George, I followed your steps and reinstall it, so far so good and doing a full scan just in case but at the moment seems to work fine.

    Thank you

  4. #4
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,898

    Default Re: [Solved] Antivirus not update and switch itself off. > Clean Re-install

    Thank you for taking the time to provide Feedback on how you resolved your issue....

    As your issue is resolved, I will revised the thread tile and closing it.

    You may "PM" me if you need to reopen this thread to add additional information on this issue..

    Regards;
    Guru GeorgeV
    Last edited by GeorgeV; July 2nd, 2014 at 08:14 AM.
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

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