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Thread: Consistently Seeing Win32 trojan detected

  1. #1
    Join Date
    May 2014
    Posts
    2

    Default Consistently Seeing Win32 trojan detected

    Hello,

    I installed ZA Internet Security Suite on my mother's laptop after uninstalling McAfee and all its subsequent programs. ZA continues to detect a trojan in the driver files of win32 every few times I begin using the internet. It treats the virus and then restarts, only to have this problem remain. Is this a defect in ZA's ability to treat certain viruses or do I need re-install it again? System is win7 for home.

    Thanks.

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,833

    Default Re: Consistently Seeing Win32 trojan detected

    Hello;

    The More information you post more likely other users here will be able to help and suggest potential remedial actions.

    Right click the ZA icon near the clock --> About --> Copy to Clipboard --> Paste in a reply here. Mind to remove the license key (if applicable).

    Exact version of OS used? XP SP3? Windows 7 SP? Windows 8? 8.1?

    English version?

    Any security Programs (Version #) running the desktop PC? Laptop? Netbook?

    Since when have you are experiencing the problem? Did ZA ever worked correctly?

  3. #3
    Join Date
    May 2014
    Posts
    2

    Default Re: Consistently Seeing Win32 trojan detected

    ZoneAlarm Security Suite version: 13.0.208.000
    ZoneAlarm license key: ********************* NEVER POST your License Key in a Public Forum
    Vsmon version: 13.0.208.0
    Driver version: 13.0.70.0
    Antivirus engine version: 8.3.3.9
    Antivirus signature DAT file version: 1152023424
    AntiSpam version: 6.3.1.4973

    win 7 sp1 on a laptop, en version

    When I downloaded ZA Internet Security Suite, it detected infection and recommended adv. disinfection which I started. I finally shut the computer down after 2.5 hours of being on the adv. disinfection screen, only to have the win32. host Trojan detected repeatedly. I just tried deleting that file totally from quarantine and not enabling auto-treatment as recommended for treating a possible false positive. In short, didn't work right from the start though browsing aside from restarting seems better

    Any other recommendations?
    Last edited by GeorgeV; May 10th, 2014 at 05:24 PM.

  4. #4
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,655

    Default Re: Consistently Seeing Win32 trojan detected

    First update to latest version ZA 13.1:
    Looking for the latest version?

    Then follow all the steps as suggested here:
    Malware Clean-up Guidance

    Next tune up ZA as suggested here:
    xyz was not detected. What I should do?

    Click here for ZA Support
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