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Thread: ZA no longer asks me to allow or deny

  1. #1
    Join Date
    May 2014
    Posts
    6

    Unhappy ZA no longer asks me to allow or deny

    I'm actually surprised that I am the only one with this issue. I have searched many times for this and have not come up with an answer so I'm on the verge of thinking it's user error. Zone Alarm used to ask me weather or not to let a program access the internet. I have notices that it no longer asks me to allow or deny. I do not have the Microsoft utilized checked (unchecked when I read a related post form 2011). To test it I told it to block chrome which is what I am currently on typing this question. As you can see.. it's not blocked. As stated I have used ZA for a long time, I've never had it not ask me.
    Last edited by fax; May 13th, 2014 at 04:14 AM. Reason: Revised title to better hint to the issue

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,833

    Default Re: FREE FOR ALL (everything getting through!)

    Hello;

    The More information you post more likely other users here will be able to help and suggest potential remedial actions.

    Right click the ZA icon near the clock --> About --> Copy to Clipboard --> Paste in a reply here. Mind to remove the license key (if applicable).

    Exact version of OS used? XP SP3? Windows 7 SP? Windows 8? 8.1? English version?


    Other security Programs running on the desktop PC? Laptop? Netbook?

  3. #3
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,833

    Default Re: ZA no longer asks me to allow or deny

    Also;

    Ensure you have the latest version of ZAfree 13.1.211.000

    http://server.iad.liveperson.net/hc/...10&action=view

    - Go to Application Control and ensure it is set to MAX
    - Go to Smartedense and ensure it is set to MANUAL or OFF
    - Go to Program control and ensure that "Enable Microsoft Catalog Utilization" is UNchecked
    - Reboot the PC
    - Go to Program List and remove the entry(ies) in question.

    Try Now and see if you have the same problem?
    Last edited by GeorgeV; May 13th, 2014 at 07:52 AM.

  4. #4
    Join Date
    May 2014
    Posts
    6

    Default Re: ZA no longer asks me to allow or deny

    im not sure why this didn't post. I have made sure all the above is done, for some reason it is still not blocking it. I am running windows 7 64bit if that helps.

    Screenshot 2014-05-13 11.jpg

  5. #5
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,655

    Default Re: ZA no longer asks me to allow or deny

    Hi!

    four main causes of your problem:

    1. You have not followed closely all the steps above mentioned. This seems to be confirmed by the screenshot which only show two out of the four points to perform (e.g. move smartdefense to OFF);
    2. You are not removing from the ZA application control all components of the application connecting to internet;
    3. Your system does not allow ZA to work correctly.
    4. The ZA databases in which settings are stored are corrupted.

    BTW, this issue is already explained in several thread including a sticky thread at the top of this forum section. I wonder what exactly you searched not to find it.

    here --> [SOLVED] Zone alarm ignores deny list

    For point 1 I am afraid you need to really read all points carefully.
    For point 2 remove as many items in ZA application control list as you can
    For point 3, no suggesting then starting with a fresh system
    For point 4, reset ZA or fully remove and clean install the latest version (13.1).

    Thanks,
    Fax
    Last edited by fax; May 14th, 2014 at 11:31 PM.

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