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Thread: [SOLVED] 13.1.211.000 not compatible --> Clean install

  1. #1
    Join Date
    May 2014
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    Default [SOLVED] 13.1.211.000 not compatible --> Clean install

    I have spent many hours repairing my computer after I installed 13.1.211.000 I have Windows 8.1 Pro. I also have Spybot and SecureAnywhere installed although there was no problem before. I had a blank screen and had to use ctrl-alt-del to get the task manager and then run msconfig to get into safe mode although I found I could have run the zone alarm cleanup tool.

  2. #2
    Join Date
    May 2014
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    4

    Default Re: 13.1.211.000 not compatible with something

    I have installed 13.0.208.000 and had the same problem. I installed several windows updates yesterday at the same time as I installed Zone Alarm 13.1. They are KB2950153, KB2954879, KB2958262 and KB2955164.

  3. #3
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    Default Re: 13.1.211.000 not compatible with something

    There is no problem here on Win 8 update 1 and any recent update. Something else is the origin of the problem I am afraid.

    Please give the exact details of the ZA version that you are trying to install there are at least 5 different flavour of ZA. Also specify if you installed it with default settings.

    Also note that WSA never managed to address ZA compatibility issues with service components of the ZA anti-keylogger in older versions (10 and 11) and now that the new components have been integrated again (13) you may face the same issue.

    To double check just fully remove WSA, reboot, ensure WSA is gone (sometime it does not uninstall correctly) and only then try to install ZA at DEFAULT settings.

    Thanks,
    Fax

    Click here for ZA Support
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  4. #4
    Join Date
    May 2014
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    4

    Default Re: 13.1.211.000 not compatible with something

    I have got it working. I have the free firewall with antivirus. I had to remove a couple of zone alarm entries in the windows installed programs list and use the cleanup tool for zone alarm. I installed again and did not even have to reboot.

  5. #5
    Join Date
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    Default Re: 13.1.211.000 not compatible with something

    Glad to hear you solved the problem. Indeed ZA free + AV does not contain the components that may conflict with WSA.
    Moving the post to the free version section and closing it as the problem is resolved.

    Do not hesitate to open a new thread for any other ZA product related issue or PM in case you need to reopen it.

    Thanks,
    Fax
    Last edited by fax; May 18th, 2014 at 10:36 AM.

    Click here for ZA Support
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