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Thread: [Solved] Zone Alarm Update Wrecked Computer > run the ZA removal tool

  1. #1
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    Default [Solved] Zone Alarm Update Wrecked Computer > run the ZA removal tool

    Last Weds. I had a zone alarm update notification, which I accepted. This update completely froze part way through. I was able to shut my computer down correctly. Restarted, it took 20mins. Zone alarm was still trying to update, which failed because it screwed my internet access up (can no longer get online). Tried a system restore, which does not work. Zone Alarm is not showing in Add/Remove programmes, I have manually deleted as much zone alarm as I can, but there are bits I am unable to delete.

    Tried to use the factory reset disc that came with the computer, that is appearing to not work (have contacted the manufacturer and waiting to see if I can get a replacement disc). I have been able to set up from the back up disc, so now am able to use the computer in back up D: drive which is not ideal.

    Please does anybody know if there is anything I can look for in C: drive to correct this.

  2. #2
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    Default Re: Zone Alarm Update Wrecked Computer

    Try to download and the run the ZA removal tool you find here:
    http://download.zonealarm.com/bin/fr...load/clean.exe

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
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    Default Re: Zone Alarm Update Wrecked Computer

    Thank you for replying. Obviously this will only download to D: drive, so what is the best way to get this to C: drive.

  4. #4
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    Default Re: Zone Alarm Update Wrecked Computer

    Sorry no idea on how to fix your HD issue.
    You may want to go to a previous restore but booting in SAFE MODE or choosing the last known good configuration.

    http://support.microsoft.com/kb/307852
    Last edited by fax; June 5th, 2014 at 09:04 AM.

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  5. #5
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    Default Re: Zone Alarm Update Wrecked Computer

    I did try 5 different restore dates, to no avail. Never tried last known configuration. My Brother will be here on Saturday, so I will go through this with him. Will update when I can, again, thank you.

  6. #6
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    Default Re: Zone Alarm Update Wrecked Computer

    Remember that whichever restore point you use you need to perform the restore only after having boot your PC in SAFE MODE.

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  7. #7
    Join Date
    Jun 2014
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    Default Re: Zone Alarm Update Wrecked Computer

    Guru,

    Sorted... the removal tool link you provided, worked. Your help was greatly appreciated, thank you.

  8. #8
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    Default Re: [Solved] Zone Alarm Update Wrecked Computer > run the ZA removal tool

    You're welcome and thank you very much for taking the time to report back how you resolved the problem.

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

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