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Thread: [SOLVED] Problem with the free antivirus > Uninstall Bad Copy and Install Latest Ver

  1. #1
    Join Date
    Jun 2014
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    Angry [SOLVED] Problem with the free antivirus > Uninstall Bad Copy and Install Latest Ver

    I did not find the forum for the free antivirus and firewall.
    My problem is that I can not run scan on my computer, I get message said "Antivirus so not properly set"
    I can not run scan from the menu or update or tune-up they are all with light gray color.
    How I make the antivirus work?
    I need to install the toolbars because I did not install them and I do not want install them.

    I also having problem with the Internet and I need reload page all most every time because I getting page not load error that fixed on I reload.

  2. #2
    Join Date
    Jun 2006
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    The 3rd Coast - South Central Texas
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    Default Re: Problem with the free antivirus

    Welcome to the Zone Alarm User Forum..

    I am very sorry you are having problems with ZA and hopefully I will be able to find a solution for you

    It is Sometimes very Difficult to Diagnose and fix a Computer from halfway across the Country, or around the World,
    without All the Details about your computer it's Software and what type and Version of Zone Alarm that you failed to provide, without our ability to sit in front of your Computer monitor and see what's going on..

    *** NOTICE:

    1.) Right click the ZA icon near the clock --> About --> Copy to Clipboard --> Paste in a reply here. Mind to remove the license key (if applicable).

    2.) Exact version of OS used? XP SP3? Windows 7 SP? Windows 8? 8.1?

    3.) Any Other security Programs running on the desktop PC? Laptop? Netbook?

    4.) Did ZA ever worked correctly?

    The More information you post more likely other users here will be able to help and suggest potential remedial actions.

    Thanks;
    Guru GeorgeV

  3. #3
    Join Date
    Jun 2014
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    3

    Default Re: Problem with the free antivirus

    Here the answers:
    1. ZoneAlarm Free Antivirus + Firewall version: 13.1.211.000
    Vsmon version: 13.1.211.0
    Driver version: 13.1.123.0
    Antivirus engine version: 8.3.2.4
    Antivirus signature DAT file version: 1153920768

    2. Windows 7 SP1
    3. Non of I know of, I have the windows ones, but they are off, I turned off Windows defender that worked
    4. I think it work correctly until I update to a new version I download for the site or the program offer to me.

    What kind of info will help?


    I attached some images:
    rightClick - is what I see when I right click the icon on the task bar
    program - is what I see on the main program window
    error - is what I see when I trying to run antivirus scan.

    program.pngrightClick.jpgerrorOnScan.jpg

  4. #4
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
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    Default Re: Problem with the free antivirus

    Thank you for the Additional information..

    1. ) Some of the issues that you reported could be perfectly normal..
    a.)" can not run scan from the menu or update or tune-up they are all with light gray color."
    "Scan Now" and "Update Now" are Normally Grayed out when a System Scan or AV Definition update are already in progress in the back grown..

    b.) The issue above may also happen after New Install of ZA Free, or on a Computer that has been shut down for a while passed the Scheduled Scan/Update time, which will automatically cause a Scan or AV Def. update proceed in the background as soon as the computer or Laptop connects to the internet.. (this is by Design to insure that your protection is up to date).

    c.) PC-Tools is Grayed out because that Feature needs to be Activated before you can use it..
    Click on the 3rd Major Button on the Right "Mobility & Data" for more information..


    2.) "Error message said "Antivirus so not properly set"
    this message, may be due to one of several things,

    a.) a bad or corrupted install of ZA Free

    b.) conflict with other security Software blocking Zone Alarm like Microsoft Essentials, or Trial Security software that comes with new Computers?
    c.) Malware infection from other downloads, Games/Music etc..

    3.) in case you think that your computer may be infected try the following procedure to see if it is infected and clean it..

    First be sure you have the latest version of ZA 13.1 or later:
    Looking for the latest version? < click here

    Then follow all the steps as suggested here:
    Malware Clean-up Guidance < click here

    Next tune up ZA as suggested here:
    xyz was not detected. What I should do? < click here

    Guru GeorgeV
    Last edited by GeorgeV; June 18th, 2014 at 02:53 AM. Reason: update

  5. #5
    Join Date
    Jun 2014
    Posts
    3

    Default Re: Problem with the free antivirus

    I uninstalled the version I had and install the version from the link you gave.
    I did a quick scan and it work, also the update work now.
    I believe the problem fixed.

  6. #6
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,871

    Default Re: [SOLVED] Problem with the free antivirus

    You're welcome and thank you for taking the time to report back how you resolved the issue.

    Revising the thread title and closing it as the issue is resolved.

    Do not hesitate to post a new message in the Free Firewall section for any other ZA product issue you may have.

    Thanks,
    Guru GeorgeV

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