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Thread: Zonalarm says licence expired but it is one month until it is supposed to expire

  1. #1
    Join Date
    Jul 2014
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    Unhappy Zonalarm says licence expired but it is one month until it is supposed to expire

    my licence (for three PCs) is supposed to expire 11 August (according to online account and email from last order). But it is reporting that it has expired (with no warning). the update and scan options are greyed out and two of the three splash boxes are red. Chat is closed. Any suggestions? Thanks

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
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    Default Re: Zonalarm says licence expired but it is one month until it is supposed to expire

    Quote Originally Posted by jenibor View Post
    my licence (for three PCs) is supposed to expire 11 August (according to online account and email from last order). But it is reporting that it has expired (with no warning). the update and scan options are greyed out and two of the three splash boxes are red. Chat is closed. Any suggestions? Thanks

    Hello;

    The More information you post the more likely users here will be able to understand the issue and try to help.

    Right click the ZA icon near the clock --> About --> Copy to Clipboard --> Paste in a reply here. Mind to remove the license key (if applicable).

    Exact version of OS used? XP SP3? Windows 7 SP? Windows 8? 8.1? Localized Language version? English version?

    Other security Programs running on the desktop PC? Laptop? Netbook?

    It is Sometimes very Difficult to Diagnose and fix a Computer from halfway across the Country, or around the World,
    without All the Details about your computer it's Software and what type and Version of Zone Alarm that you failed to provide, without our ability to sit in front of your Computer monitor and see what's going on..

    *** NOTICE:

    Without the Above information, here is my Best Guess at 2:30AM..


    1.) this can happen if you have Changed the Date and Time in Windows OS? Reset your Computers Date and Time?

    2.) or on rare Occasions with Older Computers like Win XP, there is a small watch battery on the Motherboard that powers the System Clock..

    3.) recent 3rd party updates may be conflicting with Zone Alarm?
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    Join Date
    Jul 2014
    Posts
    3

    Default Re: Zonalarm says licence expired but it is one month until it is supposed to expire

    Thanks for your help GeorgeV (especially at 2.30 in the morning!)

    the clock/date is correct. I checked one of my other PCs and it wasn't expired (with the same licence)

    I searched the knowledge base again and found https://www.zonealarm.com/forums/sho...-automatically which wasn't my problem but I decided to try it anyway as that is the sort of advice I have received when contacting support previously. ZA is now working again but it now says that I have 366 days left of my licence!!! (The other PC says the correct number of days) Strange

    After doing this it says:
    ZoneAlarm Extreme Security version: 13.1.211.000
    ZoneAlarm license key: <removed>
    Vsmon version: 13.1.211.0
    Driver version: 13.1.123.0
    Antivirus engine version: 8.3.4.4
    Antivirus signature DAT file version: 1156347968
    AntiSpam version: 6.3.1.4971

    Windows 7 Home Premium Service Pack 1

    I guess I will have to contact the chat line when they are open (which down here is in the middle of the night

    Thank again

  4. #4
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,897

    Default Re: Zonalarm says licence expired but it is one month until it is supposed to expire

    Your Welcome..

    Let us know how you have managed to resolve the issue. It will help other users with the same problem.
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  5. #5
    Join Date
    Jul 2014
    Posts
    3

    Default Re: Zonalarm says licence expired but it is one month until it is supposed to expire

    Quote Originally Posted by GeorgeV View Post
    Your Welcome..

    Let us know how you have managed to resolve the issue. It will help other users with the same problem.
    It seems to have resolved itself now. I turned on my computer today and it now has the correct expiry.

  6. #6
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,897

    Smile Re: Zonalarm says licence expired but it is one month until it is supposed to expire

    That sounds Great.. Thank you for providing Feedback on how you resolved your issue..

    Regards;
    Guru GeorgeV

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