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Thread: Reinstall on new computer - Extreme Security v12.- Outlook Conflict, Update Conflict,

  1. #1
    Join Date
    Oct 2014
    Posts
    1

    Default Reinstall on new computer - Extreme Security v12.- Outlook Conflict, Update Conflict,

    I have ZoneAlarm Extreme Security 3 PC
    ZoneAlarm Extreme Security version: 12.0.104.000Vsmon version: 12.0.104.000
    Driver version: 12.0.102.000
    Antivirus engine version: 8.3.2.4
    Antivirus signature DAT file version: 1153897728
    AntiSpam version: 6.3.1.4973

    I am trying to reinstall with my new PC windows 8 and it won't update, it crashes outlook, I can't get toolbar added to outlook. Help! Please!

    Debby

  2. #2
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,650

    Default Re: Reinstall on new computer - Extreme Security v12.- Outlook Conflict, Update Confl

    Hello,

    please note that your ZA version is way outdated. Not clear exactly if the old version was already there before updating to WIN8 or if it was installed after on a new PC. So damages to your WIN8 installation cannot be excluded depending what you have tried to do.

    Anyway for a clean install of ZA follow ALL steps GeorgeV suggests here:
    https://www.zonealarm.com/forums/sho...296#post302296 (mind to choose the right installer according to your version!!)

    Also note that with a valid license you can always update to the latest ZA version. You should check from time to time for newer ZA version for continued up-to-date protection.

    Thanks,
    Fax

    Click here for ZA Support
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