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Thread: After Hydro Interruption, AntiVirus & Anti-spyware Turning Off

  1. #1
    Join Date
    Jul 2014
    Posts
    2

    Default After Hydro Interruption, AntiVirus & Anti-spyware Turning Off

    I have read the other threads but I may need a different solution. My home hydro (electric) power flicked on and off in a split second; so fast my electric clocks remained at the proper time. However, my desktop PC turned off and I rebooted. Immediately my ZoneAlarm Antivirus & Anti-Spyware Settings button started turning itself off and I receive the message:
    YOUR COMPUTER IS AT RISK Fix Now
    Whenever I switch the Settings button back on everything seems to be normal; but in a few seconds it automatically turns itself back off.

    I have attempted many fixes (except an Uninstall and Reinstall) including several reboots. I have no other security programs; ZoneAlarm ran smooth ever since installation. Will reinstalling ZoneAlarm correct my problem, or must I do something else?


    Software:
    Windows 7
    ZoneAlarm Extreme Security version: 12.0.104.000
    Vsmon version: 12.0.104.000
    Driver version: 12.0.102.000
    Antivirus engine version: 8.3.2.4
    Antivirus signature DAT file version: 1153906432
    AntiSpam version: 6.3.1.4973

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,902

    Default Re: After Hydro Interruption, AntiVirus & Anti-spyware Turning Off

    Hi;

    Your ZAES version is out of date and no longer supported,
    ZoneAlarm Extreme Security version: 12.0.104.000

    You will need to Uninstall it and upgrade to the current supported version following the instructions below:


    The instruction for a clean upgrade install are below:

    1. Download the latest ZA 13.1.211.000 (2015) version http://server.iad.liveperson.net/hc/...10&action=view
    <== click here

    2. Remove your current ZA version (in XP use Windows add/remove programs/Windows 7/8 Uninstall a program)

    3. Remove other security tools installed. Use http://www.appremover.com/ to double check no left overs are present.

    4. Clean your system and registry with the Free Ccleaner.exe
    free ccleaner <= click here

    5. Download to your desktop and run the ZA removal tool, http://download.zonealarm.com/bin/fr...load/clean.exe <= click here
    now reboot computer after running ZA Removal tool.

    6. Now Install the latest ZA version Without Touching any Default settings,
    and Do Not Restore Saved Settings from the old install.



    Let us know how you have managed to resolve the issue. It will help other users with the same problem.
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    Join Date
    Jul 2014
    Posts
    2

    Default Re: After Hydro Interruption, AntiVirus & Anti-spyware Turning Off

    That did it; problem solved. Thank you.

  4. #4
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,902

    Default Re: After Hydro Interruption, AntiVirus & Anti-spyware Turning Off

    Your Welcome;

    Thank you for Reporting back with the Results of your re-install..


    Since your issue is resolved, I will close this thread..
    You may "PM" me if you need to Reopen this thread.

    Regards;
    Guru GeorgeV

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