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Thread: [SOLVED] ZA Security Suite 13.3.052.000 --> Removed old version and installed new

  1. #1
    Join Date
    May 2014
    Posts
    7

    Default [SOLVED] ZA Security Suite 13.3.052.000 --> Removed old version and installed new

    Hi
    Why I can't upgrade to 13.3 , without uninstall my current version 13.1

    Thanks
    Attached Images Attached Images

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,866

    Default Re: Ziss 13.3.052.000

    Hello;

    Try this safe clean up procedure..

    Follow these instructions Below to clean your computer of the old version and any conflicting 3rd party Security programs, then install a clean new copy of the current supported version of ZA 13.3.052.000




    The instruction for a clean install are below


    1. Download the latest ZA 13.3.052.000 (2015) version http://server.iad.liveperson.net/hc/...10&action=view
    <== click here

    2. Remove your current ZA version (in XP use Windows add/remove programs/Windows 7/8 Uninstall a program)

    3. Remove other security tools installed. Use http://www.appremover.com/ to double check no left overs are present.

    4. Clean your system and registry with the Free Ccleaner.exe
    free ccleaner <= click here

    5. Download to your desktop and run the ZA removal tool, http://download.zonealarm.com/bin/fr...load/clean.exe <= click here
    now reboot computer after running ZA Removal tool.

    6. Now Install the latest ZA version Without Touching any Default settings,
    and Do Not Restore Saved Settings from the old install.


    Let us know how you have managed to resolve the issue. It will help other users with the same problem.
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,675

    Default Re: Ziss 13.3.052.000

    Quote Originally Posted by pok View Post
    Hi
    Why I can't upgrade to 13.3 , without uninstall my current version 13.1
    Thanks
    This is by design and an explanation was already posted here:
    https://www.zonealarm.com/forums/sho...358#post301358

    Link to offline ZA Security Suiite installer is posted here:
    http://server.iad.liveperson.net/hc/...10&action=view

    second entry from the top, just push on "click here to download"

    Thanks,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  4. #4
    Join Date
    May 2014
    Posts
    7

    Default Re: ZA Security Suite 13.3.052.000

    uninstall old version
    install 13.3

    All ok

    Thanks

  5. #5
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,675

    Default Re: ZA Security Suite 13.3.052.000

    You're welcome and thank you for taking the time to report back. I will revise the thread title to hint to the solution and closing it.

    Do not hesitate to open a new thread for any other ZA related product issues.

    Also note that if you are a licensed user of ZA you can contact, free of charge, the ZA technical support at the link in my signature.

    Thanks,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

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