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Thread: [SOLVED] Blocked program --> Clean install latest version

  1. #1
    Join Date
    Aug 2014
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    Default [SOLVED] Blocked program --> Clean install latest version

    I'm running ZA Free Firewall and it has started to block my use of Zotero. I get the message 'XULRunner was blocked from connecting to the internet'. XULRunner is in fact zotero.exe and I've 'alllowed' this program in all columns under Application Control Settings but to no avail. I'd appreciate advice on what to do next.

  2. #2
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    Default Re: Blocked program

    Hello,

    to have a minimal chance to get responses from other users here you need to provide detailed information on the ZA used (right click the ZA icon near the clock, about, copy to clipboard and paste it in response).

    Information on your system. OS? Browser version? Software version with problems?

    More information you post more likely other users here may be able to guess your problems.

    Thanks,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    Join Date
    Aug 2014
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    3

    Default Re: Blocked program

    Fax,

    Thank you. I am running ZA Free Firewall 13.1.211.000, Vsmon version 13.1.211.0 and Driver version 13.1.123.0. My browser is Google Chrome v. 36.0.1985.25 m. My OS is Windows 7 Home Premium with SP1.

    When I run Zotero Standalone 4.0.21.2 to try and Add a Item by Identifier I get the following message:

    [JavaScript Error: "Error connecting to server. Check your Internet connection." {file: "chrome://zotero/content/xpcom/sync.js" line: 652}]


    version => 4.0.21.2, platform => Win32, oscpu => Windows NT 6.1; WOW64, locale => en-US, appName => Zotero, appVersion => 4.0.21.2, extensions => Zotero LibreOffice Integration (3.5.9.SA.4.0.21.2, extension), Zotero Word for Windows Integration (3.1.16.SA.4.0.21.2, extension), Google Update (1.3.24.15, plugin), Citrix Online Web Deployment Plugin 1.0.0.104 (1.0.0.104, plugin), Silverlight Plug-In (5.1.30514.0, plugin), Adobe Acrobat (11.0.7.79, plugin), VLC Web Plugin (2.1.3.0, plugin), Intel® Identity Protection Technology (2.1.42.0, plugin), Intel® Identity Protection Technology (2.1.42.0, plugin), Windows Live™ Photo Gallery (15.4.3502.922, plugin), Microsoft Office 2010 (14.0.4761.1000, plugin), Microsoft Office 2010 (14.0.4730.1010, plugin), NPCIG.dll (1.0.0.5, plugin)

    If I turn off ZoneAlarm then the above feature of Zotero works fine.

  4. #4
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    Default Re: Blocked program

    I would fully remove your current ZA and install the latest version (13.3). Do NOT change any default settings or restore old ZA settings and see if it works. At default install ZA should be in autolearn and by design does not block anything (unless they are known malware).

    Thanks,
    Fax
    Last edited by fax; August 9th, 2014 at 02:05 AM.

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  5. #5
    Join Date
    Aug 2014
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    3

    Default Re: Blocked program

    Well that has fixed my problem. I was misled into thinking I had the latest version by clicking the Update tag and being told my copy of ZA was up to date. I'll know next time to double check. Thanks again for your help.

  6. #6
    Join Date
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    Default Re: Blocked program

    I am glad to hear the issue is resolved. Update servers are not releasing the latest version. They may in some days, weeks or months depending on ZA decision when to release it.

    As the problem is solved I will adapt the thread title and close it.

    Thanks a lot for taking the time to report that the issue was resolved.

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

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