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Thread: [SOLVED] ZoneAlarm settings won't save

  1. #1

    Default [SOLVED] ZoneAlarm settings won't save

    I've upgraded to ZoneAlarm Security Suite 13.3.052.000 but are unable to save any of the settings or manually run a system scan.

    I suspect there's a software conflict of some kind but have no idea how to resolve it - any suggestions?

    Regards,
    Brett

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,942

    Default Re: ZoneAlarm settings won't save

    Quote Originally Posted by Brett Klucznik View Post
    I've upgraded to ZoneAlarm Security Suite 13.3.052.000 but are unable to save any of the settings or manually run a system scan.

    I suspect there's a software conflict of some kind but have no idea how to resolve it - any suggestions?

    Regards,
    Brett
    Hi;

    If you installed ZA over previous ZA ver. can sometimes Corrupt your ZA DATA..

    Try the following CLEAN install set of instructions..

    Hello;

    Try this safe clean up procedure..

    Follow these instructions Below to clean your computer of the old version and any conflicting 3rd party Security programs, then install a clean new copy of the current supported version of ZA 13.3.052.000




    The instruction for a clean install are below




    1. Download the latest ZA 13.3.052.000 (2015) version http://server.iad.liveperson.net/hc/...10&action=view
    <== click here

    2. Remove your current ZA version (in XP use Windows add/remove programs/Windows 7/8 Uninstall a program)

    3. Remove other security tools installed. Use http://www.appremover.com/ to double check no left overs are present.

    4. Clean your system and registry with the Free Ccleaner.exe
    free ccleaner <= click here

    5. Download to your desktop and run the ZA removal tool, http://download.zonealarm.com/bin/fr...load/clean.exe <= click here
    now reboot computer after running ZA Removal tool.

    6. Now Install the latest ZA version Without Touching any Default settings,
    and Do Not Restore Saved Settings from the old install.



    Let us know how you have managed to resolve the issue. It will help other users with the same problem.
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3

    Red face Re: ZoneAlarm settings won't save

    Quote Originally Posted by GeorgeV View Post
    Hi;

    If you installed ZA over previous ZA ver. can sometimes Corrupt your ZA DATA..

    Try the following CLEAN install set of instructions..

    Hello;

    Try this safe clean up procedure..

    Follow these instructions Below to clean your computer of the old version and any conflicting 3rd party Security programs, then install a clean new copy of the current supported version of ZA 13.3.052.000




    The instruction for a clean install are below




    1. Download the latest ZA 13.3.052.000 (2015) version http://server.iad.liveperson.net/hc/...10&action=view
    <== click here

    2. Remove your current ZA version (in XP use Windows add/remove programs/Windows 7/8 Uninstall a program)

    3. Remove other security tools installed. Use http://www.appremover.com/ to double check no left overs are present.

    4. Clean your system and registry with the Free Ccleaner.exe
    free ccleaner <= click here

    5. Download to your desktop and run the ZA removal tool, http://download.zonealarm.com/bin/fr...load/clean.exe <= click here
    now reboot computer after running ZA Removal tool.

    6. Now Install the latest ZA version Without Touching any Default settings,
    and Do Not Restore Saved Settings from the old install.



    Let us know how you have managed to resolve the issue. It will help other users with the same problem.
    Hi GeorgeV,

    That fixed it - many thanks!

    Regards,
    Brett

  4. #4
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,942

    Smile Re: ZoneAlarm settings won't save

    Hi;
    Your Welcome..

    Thank you for reporting back that your issue has been Fixed..

    Regards;
    Guru GeorgeV

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