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Thread: ZA Free + a/v version 13.3.052.000 is not updating on my PC

  1. #1
    Join Date
    Aug 2014
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    5

    Angry ZA Free + a/v version 13.3.052.000 is not updating on my PC

    I did not get a notification to install ZA Free + AV 13.3.052.000 when it was first released and only discovered this problem today when I got a warning from Windows that my a/v was out of date and not running.


    I have now downloaded version 13.3.052.000 of this product but it is showing that the virus database needs updating. When I try to do this, I get an error in the download window.

    I can run a quick scan but not a full scan. If I try to run a full scan it prevents it. Yet the product window shows that it ran a scan on its own yesterday!


    I have a warning that says I have 20 viruses but apparently no means to eliminate them.

    What do I do now - I have tried re-installing the product but just get back to the same position.

  2. #2
    Join Date
    Jun 2006
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    The 3rd Coast - South Central Texas
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    Default Re: ZA Free + a/v version 13.3.052.000 is faulty

    Hi;
    It sounds like possibly a Corrupted DATA configuration?

    Here is my suggestion..

    1.) try Resetting your Data Base and any Corrupted AV Data..

    Bring up ZA main page and Click "TOOLS"
    click "Preferences"
    Click "Reset to Default"
    a window will popup to confirm you want to Reset..
    Check the Box that says Also Reset AV data to Default..
    Click OK..
    Reboot computer and try to Update Now again..
    should look something like this
    ..

    Antivirus signature DAT file version: 1158971680 <=


    Regards;
    Guru GeorgeV
    Last edited by GeorgeV; August 22nd, 2014 at 04:20 AM.

  3. #3
    Join Date
    Aug 2014
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    Thumbs down Re: ZA Free + a/v version 13.3.052.000 is faulty

    Thanks for your reply but unfortunately it didn't work - not completely anyway.

    I can run a full scan now but I still get an error on updating. I am attaching a screenshot. The scan appears to reveal that the viruses that were identified are historic - not ones on the system right now, which makes me less worried but I don't like the idea that I can't update the virus definition database.

    zonealarm_errror.jpg

  4. #4
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
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    Default Re: ZA Free + a/v version 13.3.052.000 is not updating on my PC

    Hi;

    Thank you for the Screen Shot..

    it sounds like either a 3rd party Security program or Malware may be Corrupting or blocking the ZA AV def update?

    Best to get your system checked by malware experts at bleepingcomputer.com or spywarehammer.com

    They will take you hand in hand and check your system.

    See the below thread to find the link: to bleepingcomputer
    Malware Clean-up Guidance <= click here

    Next you could read this:
    xyz was not detected. What I should do? <= click here

    Note: Please Let us know if you have managed to resolve the issue. It will help other users with the same problem.

    Thanks,
    Guru GeorgeV
    Last edited by GeorgeV; August 21st, 2014 at 08:47 AM.

  5. #5
    Join Date
    Aug 2014
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    5

    Angry Re: ZA Free + a/v version 13.3.052.000 is not updating on my PC

    Have run what is relevant to my PC and set up

    sorry update still does not work

    This is clearly a ZA issue which you need to address and not blame elsewhere

  6. #6
    Join Date
    Nov 2004
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    17,675

    Default Re: ZA Free + a/v version 13.3.052.000 is not updating on my PC

    I am afraid its likely an issue at your end. Otherwise you will see this forum flooded by users with the same issues. AV may be broken also for conflicts with other security tools (even left overs or disabled components) or it cannot safe successfully data on the HD/registry (or if not installed on default director c:\\) and therefore giving you the error.

    You can start on the first problem running http://www.appremover.com/ and remove all left over components of past security tools (best if you do this while ZA is fully removed).

    To troubleshoot the second problem is more difficult, I would try to create a fresh user on the system with admin privileges and install ZA at default (without modifying any install configuration or settings).

    If all the above fails, best to start to think moving to another free security solution that works well on the system.

    Thanks,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  7. #7

    Default Re: ZA Free + a/v version 13.3.052.000 is not updating on my PC

    Quote Originally Posted by jennysue19 View Post
    I have a warning that says I have 20 viruses but apparently no means to eliminate them.

    What do I do now - I have tried re-installing the product but just get back to the same position.
    I can't see any information about the used OS ???

    If it's XP I wouldn't be surprised about 20+ infections by malware.

  8. #8
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    Default Re: ZA Free + a/v version 13.3.052.000 is not updating on my PC

    Ooops... I missed then point of 20 infections. Thanks!

    So, another possibility is that the OP did not follow ALL steps in the above linked malware clean-up guidance (e.g. posting your logs at bleepingcomputer.com or spywarehammer.com)

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  9. #9
    Join Date
    Aug 2014
    Posts
    5

    Default Re: ZA Free + a/v version 13.3.052.000 is not updating on my PC

    Not all of the malware cleanup advice was relevant to my system. Therefore there was no need to post information on other sites.
    ~~snip~~
    Last edited by fax; September 1st, 2014 at 05:08 AM. Reason: offtopic

  10. #10
    Join Date
    Aug 2014
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    5

    Default Re: ZA Free + a/v version 13.3.052.000 is not updating on my PC

    Quote Originally Posted by fax View Post
    Ooops... I missed then point of 20 infections. Thanks!

    So, another possibility is that the OP did not follow ALL steps in the above linked malware clean-up guidance (e.g. posting your logs at bleepingcomputer.com or spywarehammer.com)
    I didn't complete all the malware steps because they were not all relevant to my system. I have uninstalled the malware program that I was running, that makes no difference whatever.

    FYI I am running Win7

    I have uninstalled/reinstalled yet again and it shows that my system is protected in the status window but still get the same error when I try to update.

    ~~snip~~
    Last edited by fax; September 1st, 2014 at 04:58 AM. Reason: offtopic - disparage

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