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Thread: Long time paid user, license wont update software

  1. #1
    Join Date
    May 2017
    Posts
    2

    Default Long time paid user, license wont update software

    So my year expired yesterday and purchased new year today. It used to update immediately but now it drags my startup to 5 minutes and then won't accept new license. I run Win7 and never had this problem. I uninstalled the latest version and the pc fired right up. I downloaded from server a new copy to install and it goes back to same not working. Any help with this?

    ZA Antivirus & Firewall

  2. #2
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    18,110

    Default Re: Long time paid user, license wont update software

    Hi!

    sorry all ZA users here, no official ZA technical support. AS licensed user you are entitled to free support at the link in my signature or the link in the banner at the top of this forum.

    If you wish, let us know how you resolved it so other users browsing this forum may find it useful.

    Thank you,
    Fax

    Click here for ZA Support
    Monday-Saturday 24x6 Pacific time
    Closed Sundays and Holidays

  3. #3
    Join Date
    May 2017
    Posts
    2

    Default Re: Long time paid user, license wont update software

    So I had to delete the old install folder after I uninstalled and it finally worked, it was a 3 pc license so it was only on one machine with the problem. But now on 1 of the machines Windows 7 won't load for at least 5 minutes after turning on the unit. If I uninstall ZA, it loads perfectly. Any clues?

  4. #4
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    11,178

    Default Re: Long time paid user, license wont update software

    Hi!

    sorry we are all ZA users here, no official ZA technical support. AS licensed user you are entitled to FREE Support at the link in my signature or the link in the banner AT THE TOP of this forum.

    NOTE: if what Tech Support suggest does not Resolve your Issue, Please go back to Tech Support and let them know that their suggestion did not resolve your issue, then they can escalate your issue directly to the Program Developers..

    Please Let us know how you resolved your Issue so other users browsing this forum may find it useful.

    Thank you,
    GeorgeV
    Last edited by GeorgeV; June 2nd, 2017 at 03:30 PM. Reason: Typo
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday 24 Hours Pacific Time
    Closed Sundays and Holidays

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