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Thread: Ununstall Zone alarm f/w Win7

  1. #1
    Join Date
    Jul 2017
    Posts
    1

    Exclamation Ununstall Zone alarm f/w Win7

    Hello.

    I need to uninstall Zone Alarm f/w Win7. By using the program uninstall it says I was successful. However updon re-boot the pogram still loads.

    I have tried sevearl tools to delete this - Revco, CCLeander and the Zone Alarm uninstall tool wih no luck. The Zone Alarm tool crashes right away.

    What am I missing? THE ZA Tools leaves me with the following error:

    Problem Event Name: APPCRASH
    Application Name: Install.exe_ZoneAlarm
    Application Version: 14.2.171.0
    Application Timestamp: 57636bcf
    Fault Module Name: ntdll.dll
    Fault Module Version: 6.1.7600.16385
    Fault Module Timestamp: 4a5bdb3b
    Exception Code: c0000005
    Exception Offset: 0002f9ec
    OS Version: 6.1.7600.2.0.0.256.48
    Locale ID: 1033
    Additional Information 1: e8ad
    Additional Information 2: e8adce1c2b9e7be834b4063ac3c53863
    Additional Information 3: e8ad
    Additional Information 4: e8adce1c2b9e7be834b4063ac3c53863

    Read our privacy statement online:
    http://go.microsoft.com/fwlink/?link...8&clcid=0x0409

    If the online privacy statement is not available, please read our privacy statement offline:
    C:\Windows\system32\en-US\erofflps.txt

    thanks all, Bj

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    11,183

    Default Re: Ununstall Zone alarm f/w Win7

    Hi;

    I'm sorry that you have this uninstall issue with ZA Free,

    Based on the Information you have provided,

    The ZA Uninstall tools works for most people unless one of the Following Condition Exist:

    1.) Your Computer is Corrupted?
    2.) You have a Virus/Trojan preventing Uninstall?
    3.) if you have Relocated the ZA File Directory from the Normal Default Dir, Zone Alarm Uninstall Depends on ALL ZA Files be located in their Default locations on C:\
    4.) Bogus or Modified install versions of Zone alarm Downloaded from Alternate Source..

    ------------

    The following Uninstall procedure works for 99% of our ZA Users..

    2. Reboot the pc
    3. Download the ZA removal tool to be sure you don't have any ZA left overs
    http://download.zonealarm.com/bin/fr...load/CLEAN.exe
    Save Tool to the desktop
    4. Run the ZA removal tool
    5 Reboot
    6. Double check you don't have any ZoneAlarm or checkpoint folder in your hard drive
    7. Install the ZA free version you have downloaded at the beginning. ZA must be installed into C:/

    Regards;
    GeorgeV
    Last edited by GeorgeV; July 23rd, 2017 at 06:26 PM.
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday 24 Hours Pacific Time
    Closed Sundays and Holidays

  3. #3
    Join Date
    Dec 2005
    Location
    Canada
    Posts
    9,014

    Default Re: Ununstall Zone alarm f/w Win7

    Try this:

    Open ZA and untick "always start with windows".
    Close ZA.
    Reboot.
    Try a new uninstall.
    Best regards.
    oldsod

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