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Thread: [SOLVED] I can not install ZoneAlarm

  1. #1
    Join Date
    Oct 2017
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    Unhappy [SOLVED] I can not install ZoneAlarm

    When I try to install ZoneAlarm Free on XP, I get the following error message:

    the version that you have installed on your computer can not be updated. Uninstall it and then install the new version

    The surprising thing is that I do not have any version of ZoneAlarm installed on my computer!

    Any idea what might be going on?

    Thank you very much
    https://www.zonealarm.com/forums/images/icons/icon9.png

  2. #2
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    Default Re: I can not install ZoneAlarm

    Which exact version of ZA are you trying to install? Link?
    And which other security tools (brand) are installed or were installed before trying ZA?

    Thanks,
    Fax

    Click here for ZA Support
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  3. #3
    Join Date
    Oct 2017
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    Default Re: I can not install ZoneAlarm

    I downloaded ZoneAlarm Free (versions 143.119.000 and 151.504.17269) from the following link:
    http://www.zonealarm.com/en/software/free-firewall/


    I use the following security tools:

    360 Total Security 9.2.0.1289
    Outpost Firewall 2009
    Malwarebytes Antimalware 3.2.2
    Spybot - Search & Destroy 1.6.2.46
    Virus Total Scanner 3.5

    Thanks again

  4. #4
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    Default Re: I can not install ZoneAlarm

    You can find the latest version available for XP at:
    http://www.zonealarm.com/xp/
    Please be sure to download the firewall only version (the very last link in the above page).

    Anything beyond the ZA version above is not support in windows XP.

    Before installing ZoneAlarm firewall you will need to ensure Outpost firewall is fully removed (not just disabled).

    Finally, before installing ZA, you may want to rund the ZA removal tool which will look for any left over from past installation.
    http://download.zonealarm.com/bin/fr...load/CLEAN.exe
    (if you have trouble running the removal tool, try it but booting XP in SAFE MODE. After running the removal tool you should be asked to reboot the PC)
    Last edited by fax; 1 Week Ago at 03:32 AM.

    Click here for ZA Support
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  5. #5
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    Default Re: I can not install ZoneAlarm

    The removal tool (clean.exe) has been decisive to eliminate the problem, since it has located to me rest of an old installation of the ZoneAlarm, that not even remembered ... Many thanks for your help and a cordial greeting

  6. #6
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    Default Re: I can not install ZoneAlarm

    I am happy to hear your problem is resolved and thank you for taking the time to report back how you solved it, it may help other users with the same problem.

    I am closing this thread as the issue have been addressed. Do not hesitate to open a new thread in case of any other issue.

    Thank you,
    Fax

    Click here for ZA Support
    Monday-Saturday 24x6 Pacific time
    Closed Sundays and Holidays

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